Blizzard Revamps Asian Diablo III Account Restorations

Items restored are now bound to the account, and cannot be sold or traded

Blizzard has announced a major change in their account restoration policy for Asian Diablo III accounts. When Diablo III accounts are restored in Asia, all the items connected to the account are now account-bound, so that those items cannot be traded or sold to other players. This is in response to wide-spread abuse of the restoration policy. If this works well, it is possible that the same policy change may be put in place for the America and European Diablo III servers.

Click through for full details.

The Diablo III account restoration process is a policy in place to deal with accounts that have been compromised in some way, usually because they were "hacked" or stolen. The Support article outlines the normal process for that.

Unfortunately some nefarious players were using that process to copy or "dupe" items. After they had loaded up an account with high powered armor, weapons, and gems they would make it appear as if the account was compromised. After handing off the original items, the account would be restored and then a second copy of all those items would now exist on the account. Through this method, players were abusing the system to make multiple copies of the same items, and then selling off or using the duplicate items.

In a Blizzard blog post (Chinese) for the Asian Diablo III market, an announcement was made of a change in the policy. Going forward, when those accounts are restored, all the items on the account will be account-bound; they cannot be sold or traded away. The idea is to still let people use the system who legitimately need it, but keep other players from having an incentive to abuse it, and obtain duplicated items in the process.

Here's the English text of the important parts of the announcement:

We know that having your account compromised = zero fun. That's why we provide an account-rollback service that helps get players back into the game as quickly as possible. However, we’ve found that a number of compromised account claims are actually fraudulent attempts to get extra items and based on this, we've decided to tweak our rollback policy in the Asia region to allow us to continue assisting players while also protecting the game economy. This change is in addition to our zero-tolerance policy against filing fraudulent claims.

As of 12/18/2012 at 11:00 am (local time), all character equipment, such as weapons and armor, restored via the Diablo III rollback service will be bound to the restored account. While this means that these items cannot be traded with other players or posted on the auction house, they can still be shared with other characters on the account and sold to merchant NPCs. Note that gold and commodities restored via the rollback service won’t be bound to the player’s account. As always we are committed to continuing to monitor the health and economy of the game and may make additional tweaks if necessary.

Considering that the rollback service is intended to help players whose accounts have been compromised, we obviously wish that no one ever needed to use it. The best way to help protect yourself from account compromise is to secure your PC and account, for example by adding a Authenticator. While no security measure is completely foolproof, we've often found that many accounts are compromised a second time simply because players do not take any action to protect themselves after being compromised the first time.

The game economy is important to the quality of the player experience. Anyone who attempts to gain extra items through false claims is potentially causing harm to the game, the economy, and the experience of other players. By strengthening our policies against dishonest claims, we hope to provide further stability to the economy and an even better gaming experience for all players.

If this change in policy works well on the Asian servers, the same change may be done on the European and American servers down the road. There have been similar uses of fake account compromises and account restoration, to dupe items, in these other regions. It remains to be seen if Blizzard believes the issue is large enough in the non-Asian regions, to warrant copying this change across all their servers.
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