 | Not receiving verification codes on cellphone(1) | Category: Technical SupportSeptember-17-2013 1:44 PM PDT (9 years ago)  |
| Today after maintenance I tried to put items for sale on RMAH, but I'm not receiving the verification codes on my cellphone, it usually takes 10-15 secs to receive it. I tried 3 times and no luck at all. I even tried sending/receiving SMS messages to/from other carriers and it works fine, so I'm not sure if its some kind of congestion after the maintenance. >_< | ||
 | Not receiving verification codes on cellphone(5) | September-18-2013 6:05 PM PDT (9 years ago) |
| Valgaav, I've issued a reset to your account. Could you see if that helped when you get a chance? You might also need to remove the SMS number from your Battle.net account and then re-add it afterwards. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Not receiving verification codes on cellphone(7) | September-18-2013 7:14 PM PDT (9 years ago) |
| cksiow, Sure, I've issued the reset, hope it helps. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Not receiving verification codes on cellphone(10) | September-18-2013 7:54 PM PDT (9 years ago) |
| ZacKay, Ok, it's been reset. I don't know if it'll help or not as no one has reported either way after I've reset the account. If it doesn't work, try removing and re-adding SMS protect on your account. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Not receiving verification codes on cellphone(11) | September-18-2013 7:57 PM PDT (9 years ago) |
| GenX, SMS Protect is currently removed from your account. You need to add it back on. I'll go ahead and issue a reset to it as well, but until you add it, it's obviously not going to be able to alert you. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Not receiving verification codes on cellphone(15) | September-18-2013 8:09 PM PDT (9 years ago) |
| ZacKay, I can't remove it for you as I can't go through the verification process that you're the rightful owner here on a public forum. You'll need to contact a Billing representative via a Support Ticket, Calling in, or by a web chat session and ask for help in removing it. This article will lead you through the process. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Not receiving verification codes on cellphone(21) | September-18-2013 9:06 PM PDT (9 years ago) |
| Did any of you just upgrade IOS on your mobile phones? _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Not receiving verification codes on cellphone(38) | September-19-2013 12:43 PM PDT (9 years ago) |
| I checked everyone in this thread and all but one or two are using Tmnet in Malaysia. Our Network Admins are looking into it now. @EGHuK - you posted twice from two different Battle.net accounts or you have another user posting from your same IP address. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Not receiving verification codes on cellphone(41) | September-19-2013 2:02 PM PDT (9 years ago) |
| thunderG, I've included the information from the EU posters in my report to the network admins. They're all using a different provider than the one seemingly to have issues for NA users. We'll need to give our admins time to look into it I'm afraid. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
