 | Diablo 3 exiting game causes the game to crash(1) | Category: Technical SupportMarch-2-2014 11:32 PM PST (9 years ago)  |
| Everytime i try to exit diablo 3 the game freezes and the task can't be closed. Only way to get the game to close is to reboot the whole computer. I made a ticket about this and gave you the dx files all you said was that i needed to lower the graphics and update my drivers. After lowering everything down to the minimal (game runs smooth on ultra) and getting the drivers i tryed again, well guess what same error. So after the obligated reboot i uninstalled the game and downloaded it again, tryed again, SAME ERROR, After another reboot i ran your repair program and it came back saying There is no problem no repair needed. This is starting to piss me off badly, not only is there alot of ppl asking about this problem. But you don't answer anyone or giving us any info about how we can solve it. I wanna be able to play a game that i bought for 50 euro without having to reboot my computer everytime i wanna exit the game! | ||
 | Diablo 3 exiting game causes the game to crash(2) | March-3-2014 7:14 AM PST (9 years ago) |
| Hello, I'm sorry but without technical details there's not much we can advise. Please post a Dxdiag report, so we can help you: battle.net/support/article/obtaining-system-files ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
 | Diablo 3 exiting game causes the game to crash(10) | March-3-2014 1:59 PM PST (9 years ago) |
| Idel, I see nothing in your hardware config to suggest a problem. In fact, it's very close to what we use here in our office for everyday use which includes being able to play all of our games. From your description, I'd suspect another app running in the background may be interfering. Try booting in selective startup once and seeing if it allows you to exit properly afterwards. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Diablo 3 exiting game causes the game to crash(12) | March-3-2014 2:52 PM PST (9 years ago) |
| Idel , Actually, your screenshot indicates F-PROT Antivirus is still active. Could you temporarily disable it completely or even uninstall it (ONLY if you know you can re-install it again later though). Disable or uninstall Afterburner as well please. This is only for troubleshooting purposes, not a suggested solution. If we find that one of these other apps is the cause, we can proceed to find out why and if there's perhaps an update for them that allows them to still be used when playing Diablo III. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Diablo 3 exiting game causes the game to crash(17) | March-3-2014 3:05 PM PST (9 years ago) |
| Idel, Norman antivirus Did you mean "Norton antivirus"? I assumed you were using F-PROT as that's what came up on a search of RealTimeProtector but upon searching some more, it's apparently used by several apps, many of them malware. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Diablo 3 exiting game causes the game to crash(21) | March-3-2014 3:38 PM PST (9 years ago) |
| Idel, Well, I've never heard of "Norman Security Suite" before but I see it when searching the net. I'm not seeing any warnings about it so it's probably an ok product, but if it has issues with the game, maybe they have an update or a setting you need to adjust. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
