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Nocturne #2542
Sound issues with 2.0.1(1)Category: Technical SupportFebruary-26-2014 6:07 PM PST (9 years ago) Go to Blizzard forum post
Hello. Ever since I began playing post-patch, the sound cuts out at certain times and some sounds do not play at all.

This was most notable when I was fighting the Skeleton King and his laughter would cut out or get interupted, just as the swings, hits etc. I also hear no legendary sound when a legendary drops, and no sound when loot (like a sword) hits the ground.

Fairly sure this has something to do with my sound settings, but, I am a complete noob with sound settings... :)
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Lurdlespor
Sound issues with 2.0.1(22)March-3-2014 7:16 AM PST (9 years ago) Go to Blizzard forum post
Hello,

Can I please ask you which sound adapters you're using?

The best way for us to gather this info on this would be to ask for DxDiag reports:
battle.net/support/article/obtaining-system-files

Thanks in advance.
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Lurdlespor
Sound issues with 2.0.1(27)March-4-2014 3:39 AM PST (9 years ago) Go to Blizzard forum post
There's a couple of updates we can try looking into from the dxdiags posted here.

Amayel can you try a reinstall of your sound drivers from the Creative website?
http://support.creative.com/?l=1-44-3

Aladhan can I ask if you're using the Philips device? If so, I can't see anything aberrant there but a reinstall of drivers may help.

That said, we're applying a patch which may help with this, can you test again after patching and let me know if you still continue to hear this issue?
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https://www.surveymonkey.com/s/Lurdlespor
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