 | please help with black border issue(1) | Category: Technical SupportAugust-23-2013 9:51 AM PDT (9 years ago)  |
| I was hoping some one could help me i was playing diablo 3 last night and i left my room for a few minutes when i came back my 2yr old had my keyboard and now it looks widescreen there is a black border on top and bottom of the page the one on bottom cuts into the screen its not big it like just under the skill tray it blocks from there down and anything that goes under the skills cant be seen which is annoying for bidding on items cause it just cuts more then half of the item off. i tried checking my resolution and its the same, full screen is enabled and i cant for the life of me figure out what he did esecially just from the keybord. i run window 7 on pc if that helps any. Any and all help is appriciated thanks. | ||
 | please help with black border issue(4) | August-23-2013 12:25 PM PDT (9 years ago) |
| fayt, With the game closed, try deleting your D3Prefs.txt file so the game will use default values the next time it's run. The file is located in the My Documents\Diablo III folder. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| please help with black border issue(6) | August-23-2013 2:07 PM PDT (9 years ago) |
| fayt, Have you rebooted the PC since this started? _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| please help with black border issue(8) | August-23-2013 4:05 PM PDT (9 years ago) |
| fayt , Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| please help with black border issue(11) | August-23-2013 5:17 PM PDT (9 years ago) |
| fayt, Try playing the game at your monitor's native resolution which is 1440 x 900 instead of 1280 x 800. You should be able to make the change in the in-game video settings or you edit the D3Prefs.txt file before you start the game. You'd change DisplayModeWidth "1280" DisplayModeHeight "800" to DisplayModeWidth "1440" DisplayModeHeight "900" _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
