Avatar of Zero #2765
Zero #2765
Friend's Game account(1)Category: Technical SupportFebruary-7-2014 9:46 AM PST (9 years ago) Go to Blizzard forum post
Okay so my friend was recently planning to play diablo 3 with me after digging around to find his battle.net account. He found it and he loaded up the game with his "physical copy" and apparently.. he's on starter edition?!? When he has previously bought the game physically from amazon and has played it before.

Now he cannot play it at all.... I checked around and saw alot of players are recently having this issue with battle.net, which is suspicious imo.

He has most certainly played the game before and its on the same account since he also played and subscribed to WoW along with having put money on his account.

And no this is his one and only battle.net account, his account has not been compromised.

Any information or advice would be greatly appreciated.
Avatar of Omrakos
Omrakos
Friend's Game account(2)February-7-2014 2:00 PM PST (9 years ago) Go to Blizzard forum post
Zero,

He has to contact us so we can check his account. There really is nothing you can do on his behalf. He can either post in here or submit a support ticket.

Here's a link to a support article you can give him that will lead him through the process of contacting us.

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