 | error 3(1) | Category: Technical SupportAugust-15-2013 12:56 PM PDT (9 years ago)  |
| everytime i put my password in error 3 keeps coming up. everythings spelled correctly. i even changed my password and deleted and re installed the game. why am i still getting error 3? is my account hacked maybe? | ||
 | error 3(2) | August-15-2013 1:02 PM PDT (9 years ago) |
| Jester22, I can see the account password was changed a couple of times in the last week but there's no sign of it being used by anyone else. Make sure you're typing the email address (Battle.net account) correctly with no spaces at the end. If it still isn't letting you in, could you post your D3Debug.txt file? It's located in your main Diablo III game folder. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| error 3(5) | August-15-2013 1:32 PM PDT (9 years ago) |
| Jester22, It will be in your Diablo III folder. Every time the game launches, it writes out this file. To find the folder, right click on the desktop icon you use to start the game and select "Open file location". That will place you in the game folder. Look for the file there. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| error 3(8) | August-15-2013 1:56 PM PDT (9 years ago) |
| Jester22, I issued the account a reset so if you could, try it again and see if that helped. If not, it could be that your password change made a few hours ago hasn't propagated to the Authentication servers yet. You might try the old password to see if still works. You might also try logging into another region like Europe. On the main login screen, before logging in, select Options > Account > and then change the region selected under Server Region Selection. Once it's set, continue logging in and see if gets past the error 3. If it works ok on Europe, exit the game and restart it but set the region back to The Americas and test it again. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| error 3(10) | August-15-2013 2:24 PM PDT (9 years ago) |
| Jester22, Do you have access to another computer that has the game installed that you could use to try logging in? Perhaps a friend nearby who also plays? _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| error 3(12) | August-15-2013 2:31 PM PDT (9 years ago) |
| Jester22, If you'll give your permission then, I'm going to have the account logged in from here at work. This will necessitate you having to do a password change again when we're done. Is that ok? _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| error 3(14) | August-15-2013 2:40 PM PDT (9 years ago) |
| Jester22, Ok, I'm done. Another password reset notification has been sent your way so you'll have to do that again before you can log in. Go ahead and give it a try when you can. As for the website, I'm not sure. We experienced a short interruption a few minutes ago lasting maybe 10 minutes but it's working fine as far as I can see. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| error 3(17) | August-15-2013 2:59 PM PDT (9 years ago) |
| Jester22, It worked fine when I tried it so it's nothing to do with the account. Could you try creating a new Windows user account and adding it to the administrators group, then log out of Windows and back on with the new user account and try? _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| error 3(20) | August-15-2013 3:51 PM PDT (9 years ago) |
| Jester22, Could you try running through the steps in these two support articles next please? deleting-the-battlenet-cache-folder deleting-battlenet-files _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| error 3(23) | August-15-2013 5:42 PM PDT (9 years ago) |
| Jester22, You're running Windows XP so the folder is in a different place as described in the article. Did you check the instructions given for XP? _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| error 3(25) | August-16-2013 2:39 PM PDT (9 years ago) |
| Jester22, You should be able to find an Agent folder here if you use Windows XP. C:\Documents and Settings\All Users\Application Data\Battle.net\Agent Once you've confirmed it's there, delete the Agent folder and try the game again. If it still doesn't work, try temporarily disabling and internet security apps you have installed. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
