 | Fail to launch after upgrading to Windows 8(1) | Category: Technical SupportJuly-31-2013 11:39 AM PDT (9 years ago)  |
| I'm having problems launching the game after upgrading to Windows 8. After clicking play on the launcher it crashes right away with the following displayed in the error log This application has encountered a critical error: ERROR #1 (0x13370001) Fatal Exception Program: C:\ProgramData\Battle.net\Client\Blizzard Launcher.1995\Blizzard Launcher.exe The instruction at "0x017FFD20" referenced memory at "0x8D580000". The memory could not be written. I also have the same problem with Starcraft 2, these are the only games that have been having problems. I've tried reinstalling the the Blizzard Launcher and upgraded my video drivers etc. Can anyone help me please? | ||
 | Fail to launch after upgrading to Windows 8(2) | July-31-2013 5:09 PM PDT (9 years ago) |
| Renegade Please post the entire error log. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| Fail to launch after upgrading to Windows 8(4) | August-1-2013 2:15 PM PDT (9 years ago) |
| Renegade This issue can sometimes occur due to corrupted Battle.net tools files. Lets try deleting those files, so that they can be redownloaded. Check out this support article for steps on how to do that: Deleting Battle.net Files Let me know what happens. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| Fail to launch after upgrading to Windows 8(6) | August-1-2013 5:48 PM PDT (9 years ago) |
| Renegade Was the new account that was created after upgrading to Windows 8 and admin account? It sounds like it might not have been, that's why running the game from the old admin account helped. You can also try running the game as an admin by right clicking on the launcher icon and selecting "Run as admin". ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| Fail to launch after upgrading to Windows 8(8) | August-2-2013 12:04 PM PDT (9 years ago) |
| Renegade Thanks for the update. I'm glad to see that your issue is resolved. Please feel free to post again if you have any other questions. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
 | Fail to launch after upgrading to Windows 8(10) | August-15-2013 5:44 PM PDT (9 years ago) |
| Caliturd, Please create a new thread of your own as your problem description doesn't seem to be related to what this thread was about. In your thread, describe the problem as you're seeing it along with any steps you've already tried to resolve it. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
