 | help me, every day i play this time(1) | Category: Technical SupportJuly-31-2013 12:45 AM PDT (9 years ago)  |
| for some reason from this time, I play i see constant yellow bar it's like 400~500 and sometimes 1k, and next day in the morning the latency become fine which is about 200. i really feel i wanna play d3 in the morning, and then after some work, i get frustration this is first time i post this here, so im not quite aware of what i show you. some tracet things,, I'm not sure how to get that, but plz look at this, and help me out,, ill try. | ||
 | help me, every day i play this time(3) | July-31-2013 5:23 PM PDT (9 years ago) |
| QOXMFXOZM Can you post some network information? * Windows Xp, Vista, or 7 (also include if it's a 32 or 64 bit version) * Firewall (McAfee, Norton, ZoneAlarm, etc.) * Network Adapter brand, model, driver date, and driver version number (Steps below) 1. Click Start. 2. Click Control Panel. 3. Double-click on the System icon (in Windows XP, you may need to click Switch to Classic 4. View on the left hand side of the screen). 5. Select the Hardware tab. 6. Click on Device Manager 7. Expand the section labeled Network Adapters. 8. Right-click on your network card and select Properties. 9. Click on the "Driver" tab at the top * Router brand and model # (this should be printed somewhere on the front or back or bottom) * Cable or DSL Modem brand and model #(this should be printed somewhere on the front or back or bottom) * ISP (Internet Provider) * Is the connection wired or wireless * Location (City, State) * Traceroute ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| help me, every day i play this time(5) | August-1-2013 2:32 PM PDT (9 years ago) |
| QOXMFXOZM 1. Let's make sure that the ports that Diablo 3 uses are allowed in your software firewall. Here's a support article with the port information that you'll need: Firewall, Proxy, Router and Port Configuration 2. Your network card driver is a couple of years old. Let's get that up to date. Here's a link where you can find the newest driver: http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false 3. Because you are in a dormitory that is using a shared connection, there is a good chance that the network's firewall is blocking some of the ports that Diablo 3 uses. In this case, you would want to contact the network admin for the building to see if the ports are closed, and if they are, check if they can be opened. You can use the same link above to provide them with the port information. 4. Try to post the trace route that was requested, since that may give us more information as to where the issue might be originating. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| help me, every day i play this time(11) | August-2-2013 12:31 PM PDT (9 years ago) |
| QOXMFXOZM 11 180 ms 180 ms 180 ms 112.174.88.246 Korea 12 193 ms 182 ms 180 ms sl-st50-pa-.sprintlink.net [144.223.166.149] United States 13 184 ms 185 ms 185 ms sl-crs1-sj-.sprintlink.net [144.232.1.157] United States 14 191 ms 191 ms 191 ms 144.232.7.144 United States - Sprint server 15 463 ms 464 ms 493 ms 144.232.1.70 United States - Sprint server Thanks for posting those tracerts. It looks like the connection latency goes up when it starts communicating with the Sprint servers in line 12. This is expected since the connection is going from Korea to US. Then, in line 15, the connection latency goes up even more. The server located at line 15 is not one of our servers. This is a peering partner server that your ISP is using to get to us. Ideally, you would want to contact your ISP, let them know about the issue, and they would hopefully report it to their peering partner. I'll let our admins know, just in case there is someone they can contact over at Sprint, but I can't say for sure that there will be. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| help me, every day i play this time(12) | August-2-2013 12:34 PM PDT (9 years ago) |
| QOXMFXOZM It might also help to run a pathping when you are experiencing the high latency. A pathping is a little more detailed than a tracert, so it may give us more useful information. Here's a support article that will help with that: Running A Pathping Test Once you have the pathping, go ahead and post it into your next reply. ***The pathping report is two parts. Once you get to where it says, "Computing statistics for X amount of seconds, you will want to wait about 10 minutes before the second part of the report is complete.*** ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| help me, every day i play this time(19) | August-5-2013 2:35 PM PDT (9 years ago) |
| QOXMFXOZM if you say it's peering partner's problem, ill remember it and if i think it's it not bearable, im gonna call KT company to contact these ppl concerned, That's what it looks like based on the tracerts that you posted. Please feel free to post again if you have any other questions. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
