 | Just got locked out of rmah -_-(1) | Category: GeneralJuly-2-2013 6:06 PM PDT (9 years ago)  |
| Changed phone number, and it ask for SMS authentication to sell. To change the SMS authenticator, you need access to the old phone number. Kind of funny, anyone that would change an SMS authenticator wouldn't have access to their old number unless they were selling or giving their account away. I contacted them, they ask for email, secret answer and I stopped them there... Seriously? giving our secret answer to a tech support guy? I would of figure that blizz had a page where you could of wrote the secret answer and the tech guy only see a confirmation that I've wrote it. why does blizzard make those information public to their tech support? I can't even change my secret answer on other game. That was the worst feeling ever I had, they definitely need to change their system. | ||
 | Just got locked out of rmah -_-(3) | July-2-2013 6:21 PM PDT (9 years ago) |
| Hi Arden, All of our CS is authorized to assist you with account verification. Another way of looking at it is that the lines which separate Tech Support and the Game Masters may not in all cases be as clear as some might believe. There's a good number of us who are crossed-trained and whereas at one point in the day we may be assisting with technical issues, later on we may engage with in-game tickets (Game Master issues). Rest assured that we're all on the same page, and if we ask you for your information it's only to make sure we are dealing with the appropriate account holder. Please let us know if you do have any CS issues that you still would like us to work out! I hope that clears that up a bit :) | ||
