 | Items from AH not sent(1) | Category: Technical SupportJune-28-2013 12:37 PM PDT (9 years ago)  |
| Hello dear Support, It's not a big deal (only 36K golds are involved) but I bought some 12 hours ago some crafting components in the AH and I didn't receive them. Two more onerous items (some shoulders and a Giant Skull ; see screenshot below) I bought just before went correctly in the stash, luckily. But I never got the Hellish Essences. http://tof.canardpc.com/view/8a304f96-db4a-4fce-a18d-4bf526c579fa.jpg Once again it's not a big deal, I'll buy them again this evening, but it was a problem. Thank you. | ||
 | Items from AH not sent(2) | June-28-2013 12:42 PM PDT (9 years ago) |
| jeckhyl , Please allow at least 72 hours after an auction is ended before contacting us about items not being received. After that time has elapsed, you need to submit a support ticket as described below: 1. Go to the Battle.net Support website at https://us.battle.net/support/en/ticket/submit 2. Choose "Diablo III" as the game with which you need assistance. 3. Ensure that "Use a few words to summarize your issue" is selected. 4. Type in "auction house" and click Next. 5. Choose one of the options that best matches your problem. 6. Scroll down to the bottom of the page and click "Submit a Ticket". 7. Fill out your ticket and click "Submit". Be sure to mention in the ticket that you've waited 72 hours already and still not received the gold/items. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
