 | AH problem(2) | Category: Technical SupportJune-27-2013 7:08 PM PDT (9 years ago)  |
| kreyzie , Please allow at least 72 hours after an auction is ended before contacting us about items not being received. After that time has elapsed, you need to submit a support ticket as described below: 1. Go to the Battle.net Support website at https://us.battle.net/support/en/ticket/submit 2. Choose "Diablo III" as the game with which you need assistance. 3. Ensure that "Use a few words to summarize your issue" is selected. 4. Type in "auction house" and click Next. 5. Choose one of the options that best matches your problem. 6. Scroll down to the bottom of the page and click "Submit a Ticket". 7. Fill out your ticket and click "Submit". Be sure to mention in the ticket that you've waited 72 hours already and still not received the gold/items. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| AH problem(5) | June-27-2013 8:29 PM PDT (9 years ago) |
| JoshuaGuy, What are the auction IDs? Going all the way back to January, I looked at the auctions where you were outbid and in each case, the gold was reclaimed. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| AH problem(8) | June-27-2013 8:53 PM PDT (9 years ago) |
| JoshuaGuy, The records I see indicate you were outbid twice, with the gold being reclaimed and then the boots were won on the third try. As this just took place a little while ago, you may need to give it a little time to show up. 1630021446 is the auction that was won. 1630021279 and 1630021120 are the outbid auction IDs. Please allow at least 72 hours . If after that time has elapsed you still haven't seen them, you need to submit a support ticket as described below: 1. Go to the Battle.net Support website at https://us.battle.net/support/en/ticket/submit 2. Choose "Diablo III" as the game with which you need assistance. 3. Ensure that "Use a few words to summarize your issue" is selected. 4. Type in "auction house" and click Next. 5. Choose one of the options that best matches your problem. 6. Scroll down to the bottom of the page and click "Submit a Ticket". 7. Fill out your ticket and click "Submit". Be sure to mention in the ticket that you've waited 72 hours already and still not received the gold/items. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
