 | Bnet-account hacked despite authenticator(1) | Category: Technical SupportJune-14-2013 4:34 AM PDT (10 years ago)  |
| 1 year ago my Diablo 3 account was hacked and robbed off all items and information. I let my account restore and bought an authenticator. Today, I find myself unable to log into my battle.net-account. After writing a ticket, I was told my battle.net-account was hacked and my mail adress and security question(!) was compromised. I have taken the necessary steps already and made a new email adress. I just wanted to share this experience with you. I rephrase: Even though having connected my account to an authenticator, my account was breached so far that the hacker even got hold of my security question (in my case: best friend in the past). Your account is not secure, despite what they tell you. I'm done with the game and Blizzard altogether anyway, the last thing to do now is inactivate my bnet-account and disconnect every detail that could lead to hacker to important rl information. The risk is just too high. Bye. | ||
 | Bnet-account hacked despite authenticator(39) | June-14-2013 12:09 PM PDT (10 years ago) |
| Nyngarra, The account isn't showing any signs at all of being compromised. It is locked though. You'll need to submit a support ticket to get more information I'm afraid as I can't discuss it with you in a public forum. This article will lead you through the process. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Bnet-account hacked despite authenticator(41) | June-14-2013 5:24 PM PDT (10 years ago) |
| LaserFists, The OP is already in discussion with our European Billing Department as he should be as they were the ones that locked the account. I'm unable to read the tickets as they're all in German but from what I've observed, I see no sign of a compromise having taken place. In any case, this forum is not the appropriate place to be talking about account issues, regardless of the region they're located in. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
