 | Announcing - Callback Support(1) | Category: Technical SupportJanuary-8-2014 4:24 PM PST (9 years ago)  |
| On Thursday, January 9, Blizzard is launching a new callback-based system for players who need phone support. This is a big change from our traditional phone support, so we wanted to provide some details about this service. How will the callback system work? Instead of calling a number (and potentially waiting on hold) for support, you’ll use the support site on Battle.net to set up a callback. Just enter information about your issue, along with your phone number, and a Game Master will give you a call back! How will the callback system benefit me as a player? You won’t have to navigate a phone menu or spend time on hold. Since the support site collects critical details in advance (like the answer to your security question), you’ll jump directly into problem solving. What will happen to Blizzard Customer Support’s existing phone numbers after this change? Our phone lines will no longer present their current menu system, and will instead play a brief message directing users to the support site. We hope you enjoy using the new service to get help when you need it! | ||
