 | Paypal dispute leading to ongoing ban hammer(1) | Category: GeneralJune-2-2013 3:44 AM PDT (10 years ago)  |
| So over a week ago now I realized that the money I loaded on to my d3 account was not appearing when trying to purchase on the RMAH. I got in contact with blizz who informed me that I had loaded with AUD not USD and that I needed to change my options for currency etc. Upon doing this i realized that the AUD auction house had absolutely nothing of value in it so decided to buy gems and exchange for money on the USD auction house. Anyway long story short after changing settings etc I purchased the gems using Paypal instead of pre loaded cash. I got in contact with Blizzard to try and get them to cancel the purchase or refer it to the loaded cash before it had been accepted as it was "Under review". I got a message back pretty much saying "we can help you" (in short). So I took the dispute to paypal as part of an unauthorised purchase (at the time it was as i requested to cancel prior to the approval). When trying to log in the next day I get the message "account locked due to violation of terms". I continue to call the service desk who advise me that the only way to get my account back is to cancel my pay pal dispute. Meaning either get your money back or lose the money you have already invested into the game (sighhh, so much money invested... silly me). So I cancel the dispute through paypal and inform blizz staff straight away. Over a week later I still have a banned account and for the last 5 days have been given the same response by each blizz staff member off "we are looking into the matter and will get back to you". Check Paypal. Email sent to seller on the 25/05/2013 for cancellation of dispute.. No money + No Account = Sad face. I know this is my fault but obviously money was the major reason for RMAH/D3 when a paypal dispute is a longer ban sentence than botting, duping or exploiting. | ||
 | Paypal dispute leading to ongoing ban hammer(11) | June-4-2013 1:52 PM PDT (10 years ago) |
I've called and email man. My problem is a communication break down between them and paypal now. So I keep getting told to wait. They are replying, its always just with "Please wait while we investigate" Thanks much for your patience! I apologize for the delayed response here in the forums, just wanted to reach out and to let you know I'll be back here as soon as I have an update from our internal billing team. I expect that I'll have an answer for you within the next 24 hours (and hopefully not nearly that long!). Again, we sincerely appreciate your patience, I know you've been trying to work this out with us for several days so I'll do my absolute best not to leave you hanging for much longer. P.S. Calling us won't do us much good at this point as this is between our internal billing teams and Paypal. As soon as we have that updated info, I'll post back here, and we'll send you an updated notification through Battle.net as well. /Araxom Blizzard CS | ||
| Paypal dispute leading to ongoing ban hammer(15) | June-4-2013 7:01 PM PDT (10 years ago) |
| I'm back! Okay - so my contact in the internal billing team has reached back out to me and I have their email requesting for the updated response from our contact at Paypal. I was hoping that we could get this cleared up today, but seeing it's as late as it is that doesn't look like it's going to happen. Now, I'm going to be out for the day tomorrow - but I will make sure this is the very first issue I look at when I return on Thursday. When I have the final word as to what's going on, I'll update the thread and then we'll also contact you via email. Thanks again for hanging in there - I can only say that this is not a typical situation, and it'll be my pleasure to help you make sure this gets worked out. P.S. Thx Gilamarth! :) | ||
| Paypal dispute leading to ongoing ban hammer(23) | June-6-2013 10:39 AM PDT (10 years ago) |
| Okay Gewzus, I have your update which I will send to you in private in just a minute. Again, we appreciate that you were patient with us and the process in general. If you have any specific questions for us in regards to the issue, please make sure to respond via a ticket - I'm making notes on the account that will let any of our billing team know where we're at with this, and they can contact me to let me know if you have any other questions. Also, I'll continue to keep my eyes on the thread in case you respond here. To everyone else, thanks for the shoutouts- we really do want to always do our best to help :) | ||
