 | Game Freeze / Not responding(1) | Category: Technical SupportMay-29-2013 12:00 PM PDT (10 years ago)  |
| For months now when i pick up an item from inventory it has a chance of causing my game to go into not responding / freeze, sometimes it unfreezes quickly, but other times it takes longer and when it unfreezes it disconnects me from server. I've seen dozens of other threads on the forums with this exact issue, have other friends experiencing it as well and never seen a single post regarding its cause or how to fix it. It completely prevents me from playing hardcore and seriously impedes on my ability to enjoy this game. I've had the game since release with no issues until the last few months. | ||
 | Game Freeze / Not responding(2) | May-29-2013 12:21 PM PDT (10 years ago) |
| sPn, I don't believe I've ever seen another thread with this symptom description. Perhaps you could link some of the other threads? What all have you tried so far over the months it's been doing it to try resolving it? _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Game Freeze / Not responding(4) | May-29-2013 12:51 PM PDT (10 years ago) |
| sPn, Strange I've not heard of it before, but those threads are from the bug reports forum and the EU Tech one, which I don't frequent. I've personally logged a lot of hours in the game and I've never had it happen to me nor have any of the friends I play with, not that that means much of anything, just that it doesn't happen to everyone. Which, from a logical standpoint, means it would have to come down to what's different about what you play on compared to others without the problem. Could you list your dxdiag info and describe what type internet connection you have? Is it wireless for example? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. If you can get it to disconnect you again, I'd like to see the D3Debug.txt file from the main Diablo III game folder right afterwards. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Game Freeze / Not responding(7) | May-29-2013 3:03 PM PDT (10 years ago) |
| sPn, Is there any way you can test with a wired connection instead? You'd need to run an ethernet cable from the NIC on your laptop directly to the modem for the best results, totally bypassing any routers in use. Remember to disable the wireless connection in the laptop or it may still try to use it even with the wired connection present. Wireless connections can be unstable in general and many things beyond your control can and often do interfere with the signal integrity. If you stop seeing the freezing issues while using a wired connection you will know your wireless might be suffering from interference from a nearby source. If it is possible to do so for your router, switching to a single wireless mode B,G, or N will potentially provide a more secure connection, with less latency and disconnections. If you do not know how to do this, please check your wireless router's instruction manual, or contact the manufacturer or provider of the wireless router for help setting it up. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
