 | Diablo 3 crashes when opening...(1) | Category: Technical SupportMay-27-2013 3:58 PM PDT (10 years ago)  |
| Decided to play Diablo 3 after several months of not playing and it won't open. Launcher updates fine, then the game opens to a black screen. I can see the cursor and hear the music for about 5 seconds then it crashes saying "Diablo III Retail has stopped working". Here's the last few lines of the D3Debug.txt file. I'm running Windows 8 x64. 2013.05.27 15:56:26.465095500 Initializing client world BattleNet_MainScreen... 2013.05.27 15:56:26.541118100 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_LocalStorage_Internal code=11010 2013.05.27 15:56:27.015725500 EndScene hooked to 6B52F8DF 2013.05.27 15:56:27.039124500 Pre-Present() at startup 2013.05.27 15:56:34.949260500 Present() failed! Err = 80004005 : E_FAIL 2013.05.27 15:56:34.949386800 Post-Present() at startup 2013.05.27 15:56:34.949739500 Profile listener started on 0.0.0.0:1243 2013.05.27 15:56:34.952616800 Pre-Present() at startup Any ideas on how to fix it? Already tried clearing the cache and re-installing. | ||
 | Diablo 3 crashes when opening...(2) | May-27-2013 4:02 PM PDT (10 years ago) |
| Zaide, Can you post the entire D3Debug file please? That gives me a good idea of your hardware configuration too. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Diablo 3 crashes when opening...(4) | May-27-2013 5:38 PM PDT (10 years ago) |
| Zaide, Could you try the steps in this support article? It looks like your game is having a problem with the login or connection to Battle.net and this article deals with deleting cached information related to that. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Diablo 3 crashes when opening...(6) | May-27-2013 6:40 PM PDT (10 years ago) |
| Zaide, Can you list everything else you've already tried please? _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Diablo 3 crashes when opening...(8) | May-27-2013 7:17 PM PDT (10 years ago) |
| Zaide, Try this support article next then, it has you delete the existing agent files so they'll be reacquired the next time the launcher runs. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Diablo 3 crashes when opening...(9) | May-27-2013 7:28 PM PDT (10 years ago) |
| Zaide,, You know, I thought this "Err = 80004005 : E_FAIL" was a Diablo III related error message but it looks like it may be something corrupted in Windows instead. Googling "Err = 80004005 : E_FAIL" turns up a lot of articles for the error, mostly dealing with being unable to install Service Pack 1 for Windows 7. Did you do an in-place upgrade to get Windows 8 on your PC? I'd suggest running Microsoft's System File Checker utility to see if can detect and repair any corrupted files in the installation. Here's a link to an article with instructions for that, though you could do your own net search and find plenty of others. http://www.online-tech-tips.com/windows-8/check-disk-and-system-files-in-windows-8/ _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
