 | This was moved - Error 3(1) | Category: GeneralMay-23-2013 4:15 PM PDT (10 years ago)  |
So this error says "Your account information is incorrect" I got spooked and changed my password. Still got the same error so sent a ticket. reply: Greetings Julian, Game Master Heimturalgnu here with Blizzard Account and Technical Services at your disposal! The same email / password credentials are used for both the website and all of our games, so if you changed the password or the email on the website you will need to use the new updated information to login to both the website AND the game. If you have additional questions or concerns, please reply to this ticket. If you have any separate issues that you need help with, please navigate to the Support section of your battle.net account, and either open a new ticket with us, or create a live web chat ticket using our newly released live chat support, and we will do our best to help you. Here’s a link to our support site: <https://us.battle.net/support/en> Regards, Game Master Heimturalgnu Customer Services Blizzard Entertainment battle.net/support So, nothing really to answer whats going on. I googled and youtubed error 3 and found a way around this stupid error, but why should I have to make a new admin profile on my computer. What the heck happend? And why does my ticket say "If you still have concerns, please reply to this ticket' but the reply button is not clickable!? Why does playing from a different profile with admin privillages (which my current one had) let me play? Whats funny, is I just made this thread and it looks to have been moved to the Support page. Does anyone in here go to the support thread? What this also means is that someone who is able to move threads, which could mean they COULD know something about whats going on with my account...but didnt bother adding anything.... YAY blizz...how awesome thou art | ||
 | This was moved - Error 3(3) | May-23-2013 4:22 PM PDT (10 years ago) |
| Hi DCYPL, I moved the issue into the technical support threads as that is where Omrakos is currently working issues that may concern things like this. Apologies for not updating the previous post - it's difficult for me to speak to why the account is behaving as described, however the alternate admin login would likely be used as a temporary troubleshooting step to see if that at least gets you back in. For more direct support, you're also welcome to call us when you get a chance - we'll have our phone lines open tonight in the US until 6p PDT. USA/Canada 1-800-592-5499 10:00 AM — 6:00 PM Pacific I'll keep my eyes on the thread in case you respond. Thanks! | ||
