 | There was an error retrieving licences - 10/16(1) | Category: Technical SupportMay-22-2013 2:45 PM PDT (10 years ago)  |
| ModalNotificationManager::SetOkNotification: There was an error retrieving licenses on this account. (Error 3006) Worked this morning , i can log in to USA server but not EU Tried booting all my routers,modem, pc nothing helps | ||
 | There was an error retrieving licences - 10/16(184) | October-16-2013 12:39 PM PDT (9 years ago) |
| Hey all, I just wanted to jump in to let you guys know that we are aware of this issue and are currently looking into it. I will update this thread whenever I have any new information available. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| There was an error retrieving licences - 10/16(187) | October-16-2013 12:50 PM PDT (9 years ago) |
| This issue can sometimes occur due to corrupted Battle.net tools files. Let's try deleting those files, so that they can be redownloaded. Check out this support article for steps on how to do that: Deleting Battle.net Files Let me know what happens. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| There was an error retrieving licences - 10/16(188) | October-16-2013 12:53 PM PDT (9 years ago) |
| We've also received some reports saying that attempting different regions until you are able to log in, and then restarting the game client, will force a small update that will then let you log into your normal region. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| There was an error retrieving licences - 10/16(192) | October-16-2013 1:00 PM PDT (9 years ago) |
| Bogos Have you tried logging into other regions until you can actually log in, restarting the client, and then switching back to your normal region? ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| There was an error retrieving licences - 10/16(195) | October-16-2013 1:09 PM PDT (9 years ago) |
| baska After logging into the Asian region, did you restart the client before attempting to log back into the EU region? If not, go ahead and try that. Let me know what happens. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| There was an error retrieving licences - 10/16(198) | October-16-2013 1:15 PM PDT (9 years ago) |
| baska I just reset your account data from my end. Can you try logging in again? Let me know what happens. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| There was an error retrieving licences - 10/16(207) | October-16-2013 1:28 PM PDT (9 years ago) |
| Sadly, it looks like none of the suggested troubleshooting steps have helped. However, we are still looking into this issue from our end. I'll let you know if I get any updates or If any other possible fixes that we can try. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| There was an error retrieving licences - 10/16(228) | October-16-2013 6:34 PM PDT (9 years ago) |
| This issue should be resolved now. Is anyone still experiencing this issue? ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| There was an error retrieving licences - 10/16(234) | October-18-2013 1:40 PM PDT (9 years ago) |
| Trillin Last night we encountered some issues on our end which I think would explain why you were getting some errors when logging in. Are you still not able to log in? ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| There was an error retrieving licences - 10/16(236) | October-21-2013 2:04 PM PDT (9 years ago) |
| orangex Thanks for the update =) ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| There was an error retrieving licences - 10/16(237) | October-21-2013 2:05 PM PDT (9 years ago) |
| Hey all, We have not gotten any more reports about this issue, so I'll be locking this thread and removing it from the sticky list. If any other issues come up, please feel free to start a new thread with a detailed description of the issue. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
