 | Having a serious issue Blizzard - Account locked(1) | Category: GeneralMay-21-2013 6:45 AM PDT (10 years ago)  |
| Sunday night I was playing hardcore HC as usual and I got a disconnect (it was a problem on my end). I fixed my connection and I got an error saying my account had been locked "due to suspicius activity". I was like what the hell? Someone tried to hack me? But I have nothing of value and HC = no RMAH! I tried to fix this issue via your SMS system, and guess what? It's NOT working. Therefore I submitted my ticket same sunday and I got a response yesterday. Everything seemed fine as I could (as I am doing now) log in from my work PC and post on the forums. Later, when I got home and tried to log in from my PC, I still got the error saying my account is locked. Same thing happened when I tried to log in the forums. What's wrong? How come I can log in from my work PC but not from my home PC? What the... Blizzard, this is simply unacceptable. I agree that you take security measures for your customers, but your freaking SMS isn't working and I can't recover my account as I'm supposed to do it so I don't have to go through this. So what am I supposed to do now? Submit another ticket? I'm even losing the D3 aniversary bonus. Get your things straight Blizzard. | ||
 | Having a serious issue Blizzard - Account locked(7) | May-21-2013 5:00 PM PDT (10 years ago) |
| Thanks for posting, Narull - the authenticator absolutely should help out. @IronSteel - apologies that I didn't respond until just now. Please update the thread if you're continuing to have any issues with this. Typically, if there ever is a BNet lock on the account which can happen when it looks like the game is being accessed by a location that we're not familiar with, resetting the password usually does the trick. If it does not, please let us know. We offer live web chat during our normal phone hours - 10a-6p PDT for US. | ||
