 | logging in problems.(1) | Category: GeneralMay-23-2013 12:39 PM PDT (10 years ago)  |
| Anybody else having trouble logging in right now it keeps saying trouble identfying credentials but I can log in here on the site so.....just curious | ||
 | logging in problems.(2) | May-23-2013 12:42 PM PDT (10 years ago) |
| Hi Dazeddd - difficult to say exactly what's going on, if the issue persists please reach out to us directly through our Support Portal where we can live chat with you to get this taken care of (our phone numbers are also linked in the upper right hand corner there). I'll keep my eyes on the thread in case you respond. | ||
| logging in problems.(8) | May-23-2013 12:56 PM PDT (10 years ago) |
| Okay - the 3006 and the 3005's are timeout errors - we're currently checking these out. Thanks for your patience everyone, I'll be sure to update the thread here as soon as I have more information. | ||
| logging in problems.(23) | May-23-2013 2:10 PM PDT (10 years ago) |
I am now able to log in. Cool. How's everyone else doing? | ||
| logging in problems.(26) | May-23-2013 2:30 PM PDT (10 years ago) |
| Okay, thanks for the update. For those who are continuing to experience this, please post your trace route and also list your Service Provider. Thank you! | ||
| logging in problems.(32) | May-23-2013 2:47 PM PDT (10 years ago) |
| @ Dustin, thanks for getting back to me - the trace looks fine. I've let our teams know that the issue is persisting for some players. I'll continue to keep my eyes on the thread - please also update me here if the status changes before I get back to you. Thank you! | ||
 | logging in problems.(41) | May-23-2013 3:01 PM PDT (10 years ago) |
| Dustin158, The issue may resolve itself by simply waiting a bit but if you'd like to try something for us, please do the steps in this support article. Then power off and back on your modem and/or router. If other users are sharing your connection, give them a warning first as you'll be disconnecting them for a little bit. Lastly, reboot your pc after powering the router/modem back on. See if this helps you login to Diablo III. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| logging in problems.(43) | May-23-2013 3:06 PM PDT (10 years ago) |
| We've let our network admins know the issue has resurfaced and they're working on it. There's likely not much you can do on your end as far as troubleshooting right now. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
