 | Authenticator Issue(1) | Category: Technical SupportMay-21-2013 6:06 PM PDT (10 years ago)  |
| I recently changed my phone and as a result I no longer have the same authenticator application. I want to sign into Diablo III, however, I was prompted with the Authenticator dialog. Since the Authenticator on my new phone has a different serial number, I can not log into the game. I was wondering if there is a way I can remove the authenticator from my account without having the old application. I submitted a ticket through the Blizzard support site, over 24 hours later the ticket was deleted by Blizzard with no response. It's getting frustrating and I was wondering if there could be some help here. Thank you | ||
 | Authenticator Issue(2) | May-21-2013 6:16 PM PDT (10 years ago) |
| jPain, From what I can see, the only ticket submitted for your account is the one you submitted a few minutes ago. I'm afraid you'll need to wait for a response as the reps answering those tickets are the only ones who'll be able to help with this. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Authenticator Issue(4) | May-21-2013 6:42 PM PDT (10 years ago) |
| jPain, Ah, I see. That id is for an abandoned webchat, not an actual ticket submission, at least that's how it's listed in the account records. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
