 | Cannot reinstall Diablo3(1) | Category: Technical SupportMay-17-2013 11:04 AM PDT (10 years ago)  |
| Dear Blizzard, I just uninstalled the game and tried to reinstall it by the purchased DVD. However, when I double-clicked the DVD, it started checking for updates and said that it failed to download a required update. BLZPTS00006 - which talks about the internet connection problem or the antivirus in my PC. I am using PC, win 7, turned off the antivirus and was with wired connection, but I still cannot start setup. Please help. Here is the log 2013/05/18 00:47:45.450 - Blizzard Setup v500 at 'E:\Diablo III Setup.exe' for diablo3_ensg enSG reporting for duty! 2013/05/18 00:47:45.451 - Setup Complete! 2013/05/18 00:47:45.451 - Bootstrapper Stage: CHECK_PERMISSIONS 2013/05/18 00:47:45.451 - Fix permissions is not set. Continuing. 2013/05/18 00:47:45.451 - Bootstrapper Stage: CHECK_RUNNING_INSTANCE 2013/05/18 00:47:45.454 - Bootstrapper Stage: CHECK_ELEVATION 2013/05/18 00:47:45.454 - We don't need to elevate. The current user is an Administrator. 2013/05/18 00:47:45.454 - Bootstrapper Stage: UPDATE_BOOTSTRAPPER 2013/05/18 00:47:45.454 - Checking patch service for updates. 2013/05/18 00:48:31.812 - Failed to initialize streaming from http://dist.blizzard.com.edgesuite.net/d3-pod-retail/Tools/bootstrapper-6441358FFDE2C12A0B6525966CB3CA75.mfil. 2013/05/18 00:48:31.813 - Failed to download a required update. Please check your internet connection and try again. 2013/05/18 00:48:31.813 - Bootstrap::run exited. | ||
 | Cannot reinstall Diablo3(2) | May-17-2013 11:11 AM PDT (10 years ago) |
| HolyDust, If you try going to "http://dist.blizzard.com.edgesuite.net/d3-pod-retail/Tools/bootstrapper-6441358FFDE2C12A0B6525966CB3CA75.mfil" in your browser, what happens? _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Cannot reinstall Diablo3(4) | May-17-2013 11:27 AM PDT (10 years ago) |
| HolyDust , I can access it fine so it's not down or missing. I see you're connecting from overseas. You might try flushing your dns first. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Cannot reinstall Diablo3(7) | June-5-2013 2:22 PM PDT (10 years ago) |
| MadBane, Could you list everything you've tried so far? _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
