 | ARAXOM for BLIZZ CS EMPLOYEE of the YEAR!(1) | Category: GeneralMay-15-2013 11:45 PM PDT (10 years ago)  |
| I have been watching the forums and how blizzard treats this attrocity that has happened since the patch and I am in the customer service realm myself and I feel he/she is doing an awesoem job and mitigating the issue reported and handeling them with pride. I hope he/she gets a merrit raise and even a THANK YOU from the community!!! Even though I am NOT affected I still appreciate good customer service when I see it given!! THANK YOU | ||
 | ARAXOM for BLIZZ CS EMPLOYEE of the YEAR!(3) | May-17-2013 12:14 PM PDT (10 years ago) |
| Right on Hambone! To be fair though, if it weren't for all the awesome people in our different departments who help me out, I really wouldn't be of much service at all. Without trying to make this sound like an Oscar award acceptance speech - there is a number of people in our different departments who I constantly lean on for specific help - ranging from checking into known technical issues, administration details, Community stuffs, and other black magic wizardry. It's one of the great things about Blizz that we get along so well and are willing to drop what we're doing (most of the time!!) to help our fellow coworkers out. Anyway, thanks for the shout out! I hope you and all my fellow Diablo peeps score some phat loots today and this weekend! :D /Araxom Blizzard Customer Support | ||
| Araxom for Blizz CS Employee of the year!(8) | May-17-2013 3:00 PM PDT (10 years ago) |
That being said, isn't it by obligation that this thread needs to be locked due to the title being in CAPS. Noted. | ||
| Araxom for Blizz CS Employee of the year!(11) | May-17-2013 3:45 PM PDT (10 years ago) |
So how do we "reach out" to Blizzard? Whenever I submit tickets, it's taken like 3-4 days to get a response, and I get a generic copy-paste answer that doesn't even answer the question. How are we supposed to get in contact with someone at Blizzard that actually reads the question? Hi TianZi, we read each appeal that comes in. In cases of certain account actions though, we may not be able to discuss or provide many details about how we arrived at that conclusion. We do want to provide our players the opportunity to appeal such issues which is why we will review these again. As previously stated in my other response to you, after a time we may not continue to offer such appeals if we have repeatedly reached the same conclusion. | ||
| Araxom for Blizz CS Employee of the year!(15) | May-17-2013 4:12 PM PDT (10 years ago) |
| The fact of the matter is that in many cases, we're not going to provide those details. In your case, there is one specific note on the account that I am unsure about. I am going to be in contact with the representatives who reviewed this and we'll get back to you once we've taken another look at the account. I really wish I had more info to provide you, and I do thank you for understanding that we'll do the best we can here. One last thing - I won't be here for much longer in the day, but when I return on Monday I will be sure that we've followed up with you. Thank you for your patience TianZi, I can't promise that we'll have a different answer for you, but we'll see what happens. @Adler, I'll take another look through to make sure that we've gone through the issue as well, please give us some time to reach back out to you. On a side note - I will be locking any threads, including this one that specifically address account actions. As ever, please use the appropriate support portal or link provided in the action notification to have an account action appealed. Thank you! [Post edited one time, last edit by Araxom at May-17-2013 4:32 PM PDT (10 years ago)] | ||
