 | Blizzard does a loyal customer wrong(1) | Category: GeneralMay-14-2013 8:54 PM PDT (10 years ago)  |
| I know I'm going to get flamed like crazy, but do I really care when I'm officially walking out the door? Flame on. At least there will be a few people who will understand and think this is absolutely ludicrous. So here's what happened. I get home at about 4:30PM (CST) one fateful Tuesday. I see gem prices are floating around 90m. Obviously, the market is fluctuating but for reasons beyond my understanding. I check the forums. NOTHING. I figure it's patch day, there's an influx of people coming back to play, there's a change to the gold stack, change to crafting, etc. whatever it is, gems are high, and I'm going to move part of my battle.net balance into gold. (In hindsight, wouldn't you think that if there was a real problem like gold duping going on, Blizzard would know before the average joe and shut down AH immediately to investigate? Or was I actually expected to know about gold duping before Blizzard and stay away from the AH?) Anyways, I have no idea the gold dupe is going on, and I decide to move part of my battle.net balance into gold. I have $157 on my battle.net balance, mostly made during the opening weeks of the RMAH. I buy 100 Radiant Star Emeralds for $63. Great, I sell them for 90-95m each, make close to 10B to add to my 1.4B. At this point, it's obviously a bit absurd but I still don't understand what is happening, so I investigate further. I decide I'm not doing anything else. Soon after, I see the link to a twitch stream and learn of the gold dupe. I DON'T GET EXCITED AND GO HOG WILD, to the contrary, I'm slightly pissed I wasted $63 on duped gold, which I knew was going to be completely worthless. I come to the forum, demand a rollback like anyone else who understood the gravity of the situation. If I really wanted to exploit the situation, would I not have started buying up more gems on the RMAH and selling them? Hell, I could have made well over 50B. And duping gold to boot, I could have made way more than that. BUT I DIDN'T DO ANYTHING ELSE. Well, on Thursday, two days after the fiasco, my account gets locked and put under a 3 day suspension. I am fine, knowing that I used the AH, and my account obviously showed up during the audit, all part of the protocol. I have no fear of losing my account. At the end of the 3-day suspension, I still cannot log onto the game. I had already opened a ticket under "My game license is banned or suspended and I want to appeal" in order to explain what I did on patch day. I opened this ticket about a day before the suspension was to lift. I just wanted to make sure they understood my side of the story. Days went by with no responses from Support, so I updated the ticket asking for a status to what was going on with my account. Nothing. Finally tonight, I get a response, "The investigation has concluded and we have found that our original findings were correct. The old Diablo III account will not be reopened under any circumstances." WHAT ORIGINAL FINDINGS? I was never notified of any original findings, let alone my account being banned already! This ticket wasn't an appeal to an previous permanent ban! The purpose of this ticket was to let them know what I did to make sure everything was alright and asking for an update regarding my account suspension. Heck, it had been locked at this point for FIVE full days. I wanted to know what was taking so long. I have absolutely no idea what happened here. In hindsight, obviously I should have used better judgment with gem prices that high, but to be banned? I did not knowingly do anything wrong. Being banned to me is completely ridiculous. So now, I am walking away knowing I am innocent, over a thousand hours of gameplay down the drain, and feeling like I got completely shafted by an inept investigation into my exact situation. I didn't even get a legitimate explanation for what exactly Support found from the investigation and why it was they decided to ban me, even after seeing my explanation of what happened that day. A loyal customer for over 15 years, and no, I do not even get the benefit of the doubt. Forum, I don't care how good this post will be as troll fodder. Have at it. Blizzard, thanks for over 15 years of good memories, but no thanks for how this abruptly ended, a completely pathetic last memory. | ||
 | Blizzard does a loyal customer wrong(128) | May-15-2013 11:38 AM PDT (10 years ago) |
| Hi all, this is directed primarily at Beebs, but stands as a general message to anyone with a similar account issue: In regards to this specific circumstance, OP has contacted us through this account about an issue that appears unrelated, and it looks like there is more than one Battle.net involved here. Now, it's understandable that OP would not use the affected account to post here, but I do need a trail of breadcrumbs to follow in order to see where we're at with this. @Beebs, I am going to be contacting you directly through the email that you're posting from here. I would ask that you send word back through a ticket with your contact information, including a phone number that we can reach you at. Please keep in mind that although we do not typically address account actions over the phone - in this specific circumstance, due to the other extenuating circumstances regarding the other issues for which Beebs did contact us about - I feel we need to get this cleared up directly. We want to keep you in the game if at all possible, and we're willing to take another look and do what we can to review such actions again. EDIT: @Beebs if you see this, please post the ticket ID# for your response - to find the ticket ID#, you would go into the Battle.net account, presss Support at the top, then choose the Support Tickets selection > and there you should see the title of your tickets, along with their ID#. Post that and I can follow up with you directly. Thank you! Regards, Araxom Blizzard Customer Support | ||
| Blizzard does a loyal customer wrong(143) | May-15-2013 12:23 PM PDT (10 years ago) |
| Okay Mike - will do, please give me some time to get back to you and we will reach back out through the Battle.net account. Please understand that I won't be able to personally review every appeal that comes through this channel. The reason why I specifically write back here is due to the complications of the other issues which OP has contacted us about on two of their BNet accounts that I located. I appreciate your understanding. :) | ||
| Blizzard does a loyal customer wrong(149) | May-15-2013 12:40 PM PDT (10 years ago) |
| Update: I missed that OP also posted from their alternate account here - @Beebs/SweetTooth, same thing applies, please make sure you send in the ticket with the contact info - I'm sending out a mail notification to the alternate address as well. Thank you! @2nd Update - I have your contact info - please give me some time to have us review the account and we'll do our best to reach out to you later in the day (via phone) during the time you requested. Thank you OP! [Post edited one time, last edit by Araxom at May-15-2013 12:45 PM PDT (10 years ago)] | ||
| Blizzard does a loyal customer wrong(154) | May-15-2013 12:47 PM PDT (10 years ago) |
Araxom, thank you for the reply. The ticket ID is US37773063. I updated the ticket with my contact info. Thanks! Thanks - I have the info here with your number. Please give me some time to have us review this, and then we'll get back in touch with you around the time you requested. I appreciate your continued patience :) | ||
| Blizzard does a loyal customer wrong(161) | May-15-2013 1:22 PM PDT (10 years ago) |
| @Rvo, I'll be sure that your issue is also being addressed. Quick update - I'm locking the thread here as I have the necessary information from OP to help get this sorted. I do want to say that I appreciate everyone's understanding that we do our best - and if for whatever reason you don't have a clear answer as to what's going on with your account, by all means let us know. Sometimes we need to take another pass at accounts, and we'll always do the best we can to be as fair as possible in our determinations regarding account actions. We also now offer live web chat during our normal phone hours for the various regions, which is also accessible through the support portal. Regards, Araxom Blizzard Customer Support | ||
