Avatar of Katrinah
Katrinah
Hanging on updating - BLZPTS00007(1)Category: Technical SupportMay-6-2013 5:57 PM PDT (10 years ago) Go to Blizzard forum post
I've been playing on this machine for a month now, and last night the updater hung. I followed all the articles just as suggested. No luck. Finally uninstalled the program, tracked down every stray file, and deleted them. Emptied the trash. Enabled secondary logon. Disabled my firewall and virus protection. Downloaded the setup program again (tried these steps 3 times). Now I keep getting this error message.

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System Information
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Time of this report: 5/6/2013, 20:56:44
Machine name: CATHY-PC
Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130306-1502)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Precision T7600
BIOS: Default System BIOS
Processor: Intel(R) Xeon(R) CPU E5-2609 0 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 32768MB RAM
Available OS Memory: 32726MB RAM
Page File: 3210MB used, 62283MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

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DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA Quadro K5000
Manufacturer: NVIDIA
Chip type: Quadro K5000
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_11BA&SUBSYS_096510DE&REV_A1
Display Memory: 20143 MB
Dedicated Memory: 4036 MB
Shared Memory: 16106 MB
Current Mode: 2560 x 1600 (32 bit) (60Hz)
Monitor Name: Dell 3008WFP(Digital)
Monitor Model: unknown
Monitor Id: DEL4035
Native Mode: 2560 x 1600(p) (59.860Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.1090 (English)
Driver Version: 9.18.13.1090
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 12/29/2012 20:04:48, 18054312 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-52FA-11CF-2C77-68291CC2C435}
Vendor ID: 0x10DE
Device ID: 0x11BA
SubSys ID: 0x096510DE
Revision ID: 0x00A1
Driver Strong Name: oem61.inf:0f066de382c7b856:Section040:9.18.13.1090:pci\ven_10de&dev_11ba&subsys_096510de
Rank Of Driver: 00E00001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Card name: NVIDIA Quadro K5000
Manufacturer: NVIDIA
Chip type: Quadro K5000
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_11BA&SUBSYS_096510DE&REV_A1
Display Memory: 20143 MB
Dedicated Memory: 4036 MB
Shared Memory: 16106 MB
Current Mode: 1600 x 1200 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: Cintiq 21UX 2
Monitor Id: WAC1022
Native Mode: 1600 x 1200(p) (60.000Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.1090 (English)
Driver Version: 9.18.13.1090
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 12/29/2012 20:04:48, 18054312 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-52FA-11CF-2C77-68291CC2C435}
Vendor ID: 0x10DE
Device ID: 0x11BA
SubSys ID: 0x096510DE
Revision ID: 0x00A1
Driver Strong Name: oem61.inf:0f066de382c7b856:Section040:9.18.13.1090:pci\ven_10de&dev_11ba&subsys_096510de
Rank Of Driver: 00E00001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10280495&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTDVHD64.sys
Driver Version: 6.00.0001.5890 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 9/23/2011 10:23:00, 1982952 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1D26
| Matching Device ID: USB\ROOT_HUB20
| Service: usbhub
| Driver: usbhub.sys, 2/2/2013 07:19:44, 496872 bytes
| Driver: usbd.sys, 9/20/2012 03:55:32, 21736 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: USB\Class_09
| | Service: usbhub
| | Driver: usbhub.sys, 2/2/2013 07:19:44, 496872 bytes
| | Driver: usbd.sys, 9/20/2012 03:55:32, 21736 bytes
| |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x413C, 0x2107
| | | Location: Port_#0008.Hub_#0005
| | | Matching Device ID: USB\Class_03&SubClass_01
| | | Service: HidUsb
| | | Driver: hidusb.sys, 7/25/2012 22:28:26, 27648 bytes
| | | Driver: hidclass.sys, 2/2/2013 03:25:26, 82944 bytes
| | | Driver: hidparse.sys, 7/25/2012 22:30:15, 32768 bytes
| | |
| | +-+ HID Keyboard Device
| | | | Vendor/Product ID: 0x413C, 0x2107
| | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| | | | Service: kbdhid
| | | | Driver: kbdhid.sys, 7/25/2012 22:28:49, 29184 bytes
| | | | Driver: kbdclass.sys, 7/26/2012 01:00:52, 48368 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC077
| Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| Service: mouhid
| Driver: mouhid.sys, 3/1/2013 22:15:53, 26112 bytes
| Driver: mouclass.sys, 7/26/2012 01:00:55, 45808 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 56.8 GB
Total Space: 199.2 GB
File System: NTFS
Model: DELL PERC H310 SCSI Disk Device

Drive: D:
Free Space: 5406.0 GB
Total Space: 5521.6 GB
File System: NTFS
Model: DELL PERC H310 SCSI Disk Device

Drive: E:
Model: PLDS DVD+-RW DS-8A9SH
Driver: c:\windows\system32\drivers\cdrom.sys, 6.02.9200.16384 (English), 7/25/2012 22:26:36, 174080 bytes

--------------
System Devices
--------------
Name: Intel(R) 82574L Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_10D3&SUBSYS_04951028&REV_00\90B11CFFFF8A1C1000
Driver: C:\WINDOWS\system32\DRIVERS\e1q63x64.sys, 12.04.0039.0000 (English), 3/12/2013 20:32:08, 460112 bytes
Driver: C:\WINDOWS\system32\e1q63x64.din, 3/12/2013 20:32:08, 3097 bytes
Driver: C:\WINDOWS\system32\NicCo36.dll, 2.01.0002.0000 (English), 5/26/2009 13:05:46, 36472 bytes
Driver: C:\WINDOWS\system32\NicInstQ.dll, 9.10.0083.0000 (English), 3/12/2013 20:32:08, 100736 bytes
Driver: C:\WINDOWS\system32\e1qmsg.dll, 10.00.0146.0000 (English), 3/12/2013 20:32:08, 73032 bytes

Name: Intel(R) C600/X79 series chipset 6-Port SATA AHCI Controller - 1D02
Device ID: PCI\VEN_8086&DEV_1D02&SUBSYS_04951028&REV_05\3&11583659&0&FA
Driver: C:\WINDOWS\system32\DRIVERS\storahci.sys, 6.02.9200.16548 (English), 3/2/2013 06:57:46, 77544 bytes

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 1b - 3C03
Device ID: PCI\VEN_8086&DEV_3C03&SUBSYS_04951028&REV_07\3&11583659&0&09
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 234224 bytes

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Address Map, VTd_Misc, System Management - 3C28
Device ID: PCI\VEN_8086&DEV_3C28&SUBSYS_04951028&REV_07\3&11583659&0&28
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 I/O APIC - 3C2C
Device ID: PCI\VEN_8086&DEV_3C2C&SUBSYS_04951028&REV_07\3&11583659&0&2C
Driver: n/a

Name: LSI 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_11C1&DEV_5811&SUBSYS_58111028&REV_70\4&1F340A01&0&20F0
Driver: C:\WINDOWS\system32\DRIVERS\1394ohci.sys, 6.02.9200.16384 (English), 7/25/2012 22:26:46, 226304 bytes

Name: Intel(R) C600/X79 series chipset SMBus Host Controller - 1D22
Device ID: PCI\VEN_8086&DEV_1D22&SUBSYS_04951028&REV_05\3&11583659&0&FB
Driver: n/a

Name: Intel(R) C600/X79 series chipset PCI Express Virtual Root Port - 1D3E
Device ID: PCI\VEN_8086&DEV_1D3E&SUBSYS_00008086&REV_05\3&11583659&0&88
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 234224 bytes

Name: Renesas USB 3.0 eXtensible Host Controller - 0096 (Microsoft)
Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_04951028&REV_04\FFFFFFFFFFFFFFFF00
Driver: C:\WINDOWS\system32\DRIVERS\UCX01000.SYS, 6.02.9200.16420 (English), 9/20/2012 03:55:33, 212200 bytes
Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 6.02.9200.16548 (English), 3/2/2013 06:57:48, 337128 bytes

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1D3A&SUBSYS_04951028&REV_05\3&11583659&0&B0
Driver: C:\WINDOWS\system32\DRIVERS\HECIx64.sys, 7.01.0021.1134 (English), 7/5/2012 17:46:44, 56600 bytes

Name: NVIDIA Quadro K5000
Device ID: PCI\VEN_10DE&DEV_11BA&SUBSYS_096510DE&REV_A1\4&2ACB29C&0&0010
Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 233912 bytes
Driver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 12/29/2012 20:04:48, 1101968 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvdw.inf_amd64_596dfde0f259b9bf\NvCplSetupInt.exe, 1.00.0001.0000 (English), 12/29/2012 20:04:48, 73307016 bytes
Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\Nvd3d9wrap.dll, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 286688 bytes
Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\detoured.dll, 12/29/2012 20:04:48, 4096 bytes
Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\nvdxgiwrap.dll, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 193488 bytes
Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\Nvd3d9wrapx.dll, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 327400 bytes
Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\detoured.dll, 12/29/2012 20:04:48, 4096 bytes
Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\nvdxgiwrapx.dll, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 229032 bytes
Driver: C:\Program Files\NVIDIA Corporation\license.txt, 12/29/2012 20:04:48, 21892 bytes
Driver: C:\Program Files\NVIDIA Corporation\NVSMI\MCU.exe, 1.00.4647.21994 (English), 12/29/2012 20:04:48, 1562552 bytes
Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvdebugdump.exe, 12/29/2012 20:04:48, 223160 bytes
Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.1.pdf, 12/29/2012 20:04:48, 40574 bytes
Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.exe, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 241592 bytes
Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 428472 bytes
Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL.dll, 1.00.0000.0000 (English), 12/29/2012 20:04:48, 53176 bytes
Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL64.dll, 1.00.0000.0000 (English), 12/29/2012 20:04:48, 61368 bytes
Driver: C:\WINDOWS\system32\DRIVERS\nvlddmkm.sys, 9.18.0013.1090 (English), 12/29/2012 20:04:48, 10997176 bytes
Driver: C:\WINDOWS\system32\nvEncodeAPI64.dll, 6.14.0013.1090 (English), 12/29/2012 20:04:48, 420280 bytes
Driver: C:\WINDOWS\system32\nvapi64.dll, 9.18.0013.1090 (English), 12/29/2012 20:04:48, 2824656 bytes
Driver: C:\WINDOWS\system32\nvcompiler.dll, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 25256376 bytes
Driver: C:\WINDOWS\system32\nvcuda.dll, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 9389888 bytes
Driver: C:\WINDOWS\system32\nvcuvenc.dll, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 2344888 bytes
Driver: C:\WINDOWS\system32\nvcuvid.dll, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 2904504 bytes
Driver: C:\WINDOWS\system32\nvd3dumx.dll, 9.18.0013.1090 (English), 12/29/2012 20:04:48, 18054312 bytes
Driver: C:\WINDOWS\system32\nvinfo.pb, 12/29/2012 20:04:48, 17266 bytes
Driver: C:\WINDOWS\system32\nvinitx.dll, 9.18.0013.1090 (English), 12/29/2012 20:04:48, 246024 bytes
Driver: C:\WINDOWS\system32\nvoglv64.dll, 9.18.0013.1090 (English), 12/29/2012 20:04:48, 26931128 bytes
Driver: C:\WINDOWS\system32\nvopencl.dll, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 7565240 bytes
Driver: C:\WINDOWS\system32\nvumdshimx.dll, 9.18.0013.1090 (English), 12/29/2012 20:04:48, 1107592 bytes
Driver: C:\WINDOWS\system32\nvwgf2umx.dll, 9.18.0013.1090 (English), 12/29/2012 20:04:48, 15052368 bytes
Driver: C:\WINDOWS\SysWow64\nvEncodeAPI.dll, 6.14.0013.1090 (English), 12/29/2012 20:04:48, 364984 bytes
Driver: C:\WINDOWS\SysWow64\nvapi.dll, 9.18.0013.1090 (English), 12/29/2012 20:04:48, 2504248 bytes
Driver: C:\WINDOWS\SysWow64\nvcompiler.dll, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 17560504 bytes
Driver: C:\WINDOWS\SysWow64\nvcuda.dll, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 7931896 bytes
Driver: C:\WINDOWS\SysWow64\nvcuvenc.dll, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 1985976 bytes
Driver: C:\WINDOWS\SysWow64\nvcuvid.dll, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 2720696 bytes
Driver: C:\WINDOWS\SysWow64\nvd3dum.dll, 9.18.0013.1090 (English), 12/29/2012 20:04:48, 15129064 bytes
Driver: C:\WINDOWS\SysWow64\nvinit.dll, 9.18.0013.1090 (English), 12/29/2012 20:04:48, 201728 bytes
Driver: C:\WINDOWS\SysWow64\nvoglv32.dll, 9.18.0013.1090 (English), 12/29/2012 20:04:48, 20450232 bytes
Driver: C:\WINDOWS\SysWow64\nvopencl.dll, 8.17.0013.1090 (English), 12/29/2012 20:04:48, 6263784 bytes
Driver: C:\WINDOWS\SysWow64\nvumdshim.dll, 9.18.0013.1090 (English), 12/29/2012 20:04:48, 958272 bytes
Driver: C:\WINDOWS\SysWow64\nvwgf2um.dll, 9.18.0013.1090 (English), 12/29/2012 20:04:48, 12641120 bytes
Driver: C:\WINDOWS\system32\nvdispco64.dll, 2.00.0029.0004 (English), 12/29/2012 20:04:48, 1813432 bytes
Driver: C:\WINDOWS\system32\nvdispgenco64.dll, 2.00.0015.0002 (English), 12/29/2012 20:04:48, 1504696 bytes

Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_0E0A&SUBSYS_096510DE&REV_A1\4&2ACB29C&0&0110
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 6.02.9200.16420 (English), 9/20/2012 02:08:44, 71168 bytes

Name: Broadcom 802.11n Network Adapter
Device ID: PCI\VEN_14E4&DEV_4359&SUBSYS_00111028&REV_00\0000F5FFFFB9844B00
Driver: C:\WINDOWS\system32\DRIVERS\BCMWL63A.SYS, 5.100.0245.0020 (English), 6/2/2012 10:31:33, 5139968 bytes
Driver: C:\WINDOWS\system32\drivers\vwifibus.sys, 6.02.9200.16384 (English), 7/25/2012 22:27:54, 24064 bytes

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Control Status and Global Errors - 3C2A
Device ID: PCI\VEN_8086&DEV_3C2A&SUBSYS_04951028&REV_07\3&11583659&0&2A
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 2a - 3C04
Device ID: PCI\VEN_8086&DEV_3C04&SUBSYS_04951028&REV_07\3&11583659&0&10
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 234224 bytes

Name: Intel(R) C600/X79 series chipset High Definition Audio Controller - 1D20
Device ID: PCI\VEN_8086&DEV_1D20&SUBSYS_04951028&REV_05\3&11583659&0&D8
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 6.02.9200.16420 (English), 9/20/2012 02:08:44, 71168 bytes

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_04951028&REV_A5\3&11583659&0&F0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 234224 bytes

Name: Intel(R) C600/X79 series chipset PCI Express Root Port 4 - 1D16
Device ID: PCI\VEN_8086&DEV_1D16&SUBSYS_04951028&REV_B5\3&11583659&0&E0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 234224 bytes

Name: Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller #1 - 1D26
Device ID: PCI\VEN_8086&DEV_1D26&SUBSYS_04951028&REV_05\3&11583659&0&E8
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 6.02.9200.16420 (English), 9/20/2012 03:55:32, 79080 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.02.9200.16420 (English), 9/20/2012 03:55:33, 488168 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.02.9200.16518 (English), 2/2/2013 07:19:44, 496872 bytes

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 1a - 3C02
Device ID: PCI\VEN_8086&DEV_3C02&SUBSYS_04951028&REV_07\3&11583659&0&08
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 234224 bytes

Name: Intel(R) 82579LM Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_1502&SUBSYS_04951028&REV_05\3&11583659&0&C8
Driver: C:\WINDOWS\system32\DRIVERS\e1c63x64.sys, 12.02.0045.5031 (English), 11/3/2012 00:02:04, 452432 bytes
Driver: C:\WINDOWS\system32\e1c63x64.din, 11/3/2012 00:02:04, 3114 bytes
Driver: C:\WINDOWS\system32\NicCo36.dll, 2.01.0002.0000 (English), 5/26/2009 13:05:46, 36472 bytes
Driver: C:\WINDOWS\system32\NicInstC.dll, 9.10.0086.0000 (English), 11/3/2012 00:02:04, 101224 bytes
Driver: C:\WINDOWS\system32\e1cmsg.dll, 10.00.0134.0000 (English), 11/3/2012 00:02:04, 73032 bytes

Name: Intel(R) C600/X79 series chipset PCI Express Root Port 3 - 1D14
Device ID: PCI\VEN_8086&DEV_1D14&SUBSYS_04951028&REV_B5\3&11583659&0&E2
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 234224 bytes

Name: Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller #2 - 1D2D
Device ID: PCI\VEN_8086&DEV_1D2D&SUBSYS_04951028&REV_05\3&11583659&0&D0
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 6.02.9200.16420 (English), 9/20/2012 03:55:32, 79080 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.02.9200.16420 (English), 9/20/2012 03:55:33, 488168 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.02.9200.16518 (English), 2/2/2013 07:19:44, 496872 bytes

Name: PERC H310 for Dell Precision
Device ID: PCI\VEN_1000&DEV_0073&SUBSYS_1F781028&REV_03\4&192CF470&0&0009
Driver: C:\WINDOWS\system32\DRIVERS\percsas2.sys, 5.01.0119.0064 (English), 6/2/2012 12:14:14, 53584 bytes

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 3a in PCI Express Mode - 3C08
Device ID: PCI\VEN_8086&DEV_3C08&SUBSYS_04951028&REV_07\3&11583659&0&18
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 234224 bytes

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 DMI2 - 3C00
Device ID: PCI\VEN_8086&DEV_3C00&SUBSYS_04951028&REV_07\3&11583659&0&00
Driver: n/a

Name: Intel(R) C600/X79 series chipset PCI Express Root Port 2 - 1D12
Device ID: PCI\VEN_8086&DEV_1D12&SUBSYS_04951028&REV_B5\3&11583659&0&E1
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 234224 bytes

Name: Intel(R) C600/X79 series chipset LPC Controller - 1D41
Device ID: PCI\VEN_8086&DEV_1D41&SUBSYS_04951028&REV_05\3&11583659&0&F8
Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 17136 bytes

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.02.9200.16384
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.02.9200.16384
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.02.9200.16384
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.02.9200.16384
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.02.9200.16496
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.02.9200.16384
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.02.9200.16384
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.02.9200.16384
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.02.9200.16384
DV Muxer,0x00400000,0,0,qdv.dll,6.06.9200.16384
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.9200.16384
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.9200.16384
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.9200.16384
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.9200.16384
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.9200.16384
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16429
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.9200.16384
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.9200.16384
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.9200.16384
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.9200.16384
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.9200.16384
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.9200.16384
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.9200.16384
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.9200.16384
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.9200.16384
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,12.00.9200.16384
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.9200.16384
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.9200.16384
DV Splitter,0x00600000,1,2,qdv.dll,6.06.9200.16384
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.9200.16384
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,12.00.9200.16384
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.9200.16384
Video Renderer,0x00800001,1,0,quartz.dll,6.06.9200.16384
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.9200.16384
Line 21 Decoder,0x00600000,1,1,,
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.9200.16384
Video Renderer,0x00400000,1,0,quartz.dll,6.06.9200.16384
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.9200.16384
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.9200.16384
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.02.9200.16384
File writer,0x00200000,1,0,qcap.dll,6.06.9200.16384
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.9200.16384
Overlay Mixer2,0x00200000,1,1,,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,12.00.9200.16384
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.9200.16384
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.9200.16384
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.9200.16384
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.9200.16384
Null Renderer,0x00200000,1,0,qedit.dll,6.06.9200.16384
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.9200.16384
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.02.9200.16384
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.9200.16384
Smart Tee,0x00200000,1,2,qcap.dll,6.06.9200.16384
Overlay Mixer,0x00200000,0,0,,
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.9200.16384
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.9200.16384
Wave Parser,0x00400000,1,1,quartz.dll,6.06.9200.16384
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.9200.16384
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.9200.16384
File stream renderer,0x00400000,1,1,quartz.dll,6.06.9200.16384
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,12.00.8506.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.9200.16384
AVI Mux,0x00200000,1,0,qcap.dll,6.06.9200.16384
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.9200.16384
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.9200.16384
File Source (URL),0x00400000,0,1,quartz.dll,6.06.9200.16384
AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.9200.16384
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.02.9200.16384
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.9200.16384
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.9200.16384

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.02.9200.16384

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.02.9200.16384
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.02.9200.16384
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.02.9200.16384
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.9200.16384
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.9200.16384

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.02.9200.16384
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.02.9200.16384
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.9200.16384
PCM,0x00200000,1,1,quartz.dll,6.06.9200.16384
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.9200.16384
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.9200.16384
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.9200.16384
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.9200.16384
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.9200.16384

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.9200.16384
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.9200.16384
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.9200.16384

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.9200.16384
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.9200.16384

WDM Streaming Capture Devices:
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.02.9200.16384

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9200.16384
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9200.16384
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9200.16384
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9200.16384
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.9200.16384

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.9200.16384

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.9200.16384
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.9200.16384

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.9200.16384
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.9200.16384
PTFilter,0x00200000,0,0,EncDec.dll,6.06.9200.16384
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.9200.16384

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.02.9200.16384

Audio Renderers:
Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.9200.16384
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.9200.16384
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.9200.16384
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.9200.16384

----------------------------
Preferred DirectShow Filters
----------------------------

[HKEY_LOCAL_MACHINE\Software\Microsoft\DirectShow\Preferred]

<media subtype GUID>, [<filter friendly name>, ]<filter CLSID>

MEDIASUBTYPE_WMAUDIO_LOSSLESS, WMAudio Decoder DMO, CLSID_CWMADecMediaObject
MEDIASUBTYPE_MPG4, Mpeg4 Decoder DMO, CLSID_CMpeg4DecMediaObject
WMMEDIASUBTYPE_WMSP2, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
MEDIASUBTYPE_WVC1, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
{64687664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
MEDIASUBTYPE_h264, Microsoft DTV-DVD Video Decoder, CLSID_CMPEG2VidDecoderDS
MEDIASUBTYPE_MPEG1AudioPayload, MPEG Audio Decoder, CLSID_CMpegAudioCodec
{78766964-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
MEDIASUBTYPE_WMAUDIO3, WMAudio Decoder DMO, CLSID_CWMADecMediaObject
MEDIASUBTYPE_WMV2, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_MPEG2_AUDIO, Microsoft DTV-DVD Audio Decoder, CLSID_CMPEG2AudDecoderDS
{64697678-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
WMMEDIASUBTYPE_MP3, MP3 Decoder DMO, CLSID_CMP3DecMediaObject
MEDIASUBTYPE_mp42, Mpeg4 Decoder DMO, CLSID_CMpeg4DecMediaObject
MEDIASUBTYPE_MSS1, WMV Screen decoder DMO, CLSID_CMSSCDecMediaObject
MEDIASUBTYPE_WVP2, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMV1, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVP, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMV3, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVR, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_MJPG, MJPEG Decompressor, CLSID_MjpegDec
MEDIASUBTYPE_mp43, Mpeg43 Decoder DMO, CLSID_CMpeg43DecMediaObject
MEDIASUBTYPE_MSS2, WMV Screen decoder DMO, CLSID_CMSSCDecMediaObject
{64737664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
WMMEDIASUBTYPE_WMAudioV8, WMAudio Decoder DMO, CLSID_CWMADecMediaObject
{44495658-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
WMMEDIASUBTYPE_WMSP1, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
MEDIASUBTYPE_RAW_AAC1, Microsoft DTV-DVD Audio Decoder, CLSID_CMPEG2AudDecoderDS
{6C737664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
MEDIASUBTYPE_MP43, Mpeg43 Decoder DMO, CLSID_CMpeg43DecMediaObject
MEDIASUBTYPE_MPEG1Payload, MPEG Video Decoder, CLSID_CMpegVideoCodec
MEDIASUBTYPE_AVC1, Microsoft DTV-DVD Video Decoder, CLSID_CMPEG2VidDecoderDS
{20637664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
{58564944-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
MEDIASUBTYPE_MP42, Mpeg4 Decoder DMO, CLSID_CMpeg4DecMediaObject
MEDIASUBTYPE_MPEG_ADTS_AAC, Microsoft DTV-DVD Audio Decoder, CLSID_CMPEG2AudDecoderDS
MEDIASUBTYPE_mpg4, Mpeg4 Decoder DMO, CLSID_CMpeg4DecMediaObject
MEDIASUBTYPE_M4S2, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
MEDIASUBTYPE_m4s2, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
MEDIASUBTYPE_MP4S, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
MEDIASUBTYPE_mp4s, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
MEDIASUBTYPE_MPEG1Packet, MPEG Video Decoder, CLSID_CMpegVideoCodec
{5634504D-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
{7634706D-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
MEDIASUBTYPE_H264, Microsoft DTV-DVD Video Decoder, CLSID_CMPEG2VidDecoderDS
MEDIASUBTYPE_MPEG2_VIDEO, Microsoft DTV-DVD Video Decoder, CLSID_CMPEG2VidDecoderDS
MEDIASUBTYPE_WMVA, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_MSAUDIO1, WMAudio Decoder DMO, CLSID_CWMADecMediaObject
MEDIASUBTYPE_DVD_LPCM_AUDIO, Microsoft DTV-DVD Audio Decoder, CLSID_CMPEG2AudDecoderDS
MEDIASUBTYPE_MPEG_LOAS, Microsoft DTV-DVD Audio Decoder, CLSID_CMPEG2AudDecoderDS

---------------------------
Media Foundation Transforms
---------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms]

<category>:
<transform friendly name>, <transform CLSID>, <flags>, [<merit>, ]<file name>, <file version>

Video Decoders:
Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}, 0x1, msmpeg2vdec.dll, 12.00.9200.16429
DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}, 0x1, mfdvdec.dll, 6.02.9200.16384
Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT, 0x1, mp4sdecd.dll, 6.02.9200.16496
Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT, 0x1, msmpeg2vdec.dll, 12.00.9200.16429
WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject, 0x1, wmvsdecd.dll, 6.02.9200.16384
WMVideo Decoder MFT, CLSID_CWMVDecMediaObject, 0x1, wmvdecod.dll, 6.02.9200.16384
MJPEG Decoder MFT, {CB17E772-E1CC-4633-8450-5617AF577905}, 0x1, mfmjpegdec.dll, 6.02.9200.16384
Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject, 0x1, mp43decd.dll, 6.02.9200.16384
Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject, 0x1, mpg4decd.dll, 6.02.9200.16384
Video Encoders:
H264 Encoder MFT, {6CA50344-051A-4DED-9779-A43305165E35}, 0x1, mfh264enc.dll, 6.02.9200.16420
WMVideo8 Encoder MFT, CLSID_CWMVXEncMediaObject, 0x1, wmvxencd.dll, 6.02.9200.16384
WMVideo9 Encoder MFT, CLSID_CWMV9EncMediaObject, 0x1, wmvencod.dll, 6.02.9200.16384
Microsoft MPEG-2 Video Encoder MFT, {E6335F02-80B7-4DC4-ADFA-DFE7210D20D5}, 0x2, msmpeg2enc.dll, 12.00.9200.16384
Video Effects:
Frame Rate Converter, CLSID_CFrameRateConvertDmo, 0x1, mfvdsp.dll, 6.02.9200.16384
Resizer MFT, CLSID_CResizerDMO, 0x1, vidreszr.dll, 6.02.9200.16384
VideoStabilization MFT, {51571744-7FE4-4FF2-A498-2DC34FF74F1B}, 0x1, MSVideoDSP.dll, 6.02.9200.16384
Color Control, CLSID_CColorControlDmo, 0x1, mfvdsp.dll, 6.02.9200.16384
Color Converter MFT, CLSID_CColorConvertDMO, 0x1, colorcnv.dll, 6.02.9200.16384
Video Processor:
Microsoft Video Processor MFT, {88753B26-5B24-49BD-B2E7-0C445C78C982}, 0x1, msvproc.dll, 12.00.9200.16420
Audio Decoders:
Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}, 0x1, MSAudDecMFT.dll, 6.02.9200.16384
WMAudio Decoder MFT, CLSID_CWMADecMediaObject, 0x1, WMADMOD.DLL, 6.02.9200.16384
Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT, 0x1, MSAudDecMFT.dll, 6.02.9200.16384
GSM ACM Wrapper MFT, {4A76B469-7B66-4DD4-BA2D-DDF244C766DC}, 0x1, mfcore.dll, 12.00.9200.16451
WMAPro over S/PDIF MFT, CLSID_CWMAudioSpdTxDMO, 0x1, WMADMOD.DLL, 6.02.9200.16384
Microsoft MPEG Audio Decoder MFT, {70707B39-B2CA-4015-ABEA-F8447D22D88B}, 0x1, MSAudDecMFT.dll, 6.02.9200.16384
WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject, 0x1, WMSPDMOD.DLL, 6.02.9200.16384
G711 Wrapper MFT, {92B66080-5E2D-449E-90C4-C41F268E5514}, 0x1, mfcore.dll, 12.00.9200.16451
IMA ADPCM ACM Wrapper MFT, {A16E1BFF-A80D-48AD-AECD-A35C005685FE}, 0x1, mfcore.dll, 12.00.9200.16451
MP3 Decoder MFT, CLSID_CMP3DecMediaObject, 0x1, mp3dmod.dll, 6.02.9200.16384
ADPCM ACM Wrapper MFT, {CA34FE0A-5722-43AD-AF23-05F7650257DD}, 0x1, mfcore.dll, 12.00.9200.16451
Audio Encoders:
MP3 Encoder ACM Wrapper MFT, {11103421-354C-4CCA-A7A3-1AFF9A5B6701}, 0x1, mfcore.dll, 12.00.9200.16451
WM Speech Encoder DMO, CLSID_CWMSPEncMediaObject2, 0x1, WMSPDMOE.DLL, 6.02.9200.16384
Microsoft MPEG-2 Audio Encoder MFT, {46A4DD5C-73F8-4304-94DF-308F760974F4}, 0x1, msmpeg2enc.dll, 12.00.9200.16384
WMAudio Encoder MFT, CLSID_CWMAEncMediaObject, 0x1, WMADMOE.DLL, 6.02.9200.16384
Microsoft AAC Audio Encoder MFT, {93AF0C51-2275-45D2-A35B-F2BA21CAED00}, 0x1, mfAACEnc.dll, 6.02.9200.16384
Microsoft Dolby Digital Encoder MFT, {AC3315C9-F481-45D7-826C-0B406C1F64B8}, 0x1, msac3enc.dll, 6.02.9200.16384
Audio Effects:
AEC, CLSID_CWMAudioAEC, 0x1, mfwmaaec.dll, 6.02.9200.16384
Resampler MFT, CLSID_CResamplerMediaObject, 0x1, resampledmo.dll, 6.02.9200.16384
Multiplexers:
Microsoft MPEG2 Multiplexer MFT, {AB300F71-01AB-46D2-AB6C-64906CB03258}, 0x2, mfmpeg2srcsnk.dll, 12.00.9200.16437
Others:
Microsoft H264 Video Remux (MPEG2TSToMP4) MFT, {05A47EBB-8BF0-4CBF-AD2F-3B71D75866F5}, 0x1, msmpeg2vdec.dll, 12.00.9200.16429

--------------------------------------------
Media Foundation Enabled Hardware Categories
--------------------------------------------

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\HardwareMFT]

EnableDecoders = 0
EnableEncoders = 1
EnableVideoProcessors = 1

-------------------------------------
Media Foundation Byte Stream Handlers
-------------------------------------

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\ByteStreamHandlers]
[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\Preferred]

<file ext. or MIME type>, <handler CLSID>, <brief description>[, Preferred]

.3g2, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.3gp, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.3gp2, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.3gpp, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.aac, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
.ac3, {46031BA1-083F-47D9-8369-23C92BDAB2FF}, AC-3 Byte Stream Handler, Preferred
.adt, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
.adts, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
.asf, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
.avi, {7AFA253E-F823-42F6-A5D9-714BDE467412}, AVI Byte Stream Handler, Preferred
.dvr-ms, {65964407-A5D8-4060-85B0-1CCD63F768E2}, dvr-ms Byte Stream Handler, Preferred
.dvr-ms, {A8721937-E2FB-4D7A-A9EE-4EB08C890B6E}, MF SBE Source ByteStreamHandler
.ec3, {46031BA1-083F-47D9-8369-23C92BDAB2FF}, AC-3 Byte Stream Handler, Preferred
.m2t, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.m2ts, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.m4a, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.m4v, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.mod, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.mov, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.mp2v, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.mp3, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
.mp4, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.mp4v, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.mpa, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
.mpeg, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.mpg, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.mts, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.nsc, {B084785C-DDE0-4D30-8CA8-05A373E185BE}, NSC Byte Stream Handler, Preferred
.sami, {7A56C4CB-D678-4188-85A8-BA2EF68FA10D}, SAMI Byte Stream Handler, Preferred
.smi, {7A56C4CB-D678-4188-85A8-BA2EF68FA10D}, SAMI Byte Stream Handler, Preferred
.tod, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.ts, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.tts, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.vob, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.wav, {42C9B9F5-16FC-47EF-AF22-DA05F7C842E3}, WAV Byte Stream Handler, Preferred
.wm, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
.wma, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
.wmv, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
.wtv, {65964407-A5D8-4060-85B0-1CCD63F768E2}, WTV Byte Stream Handler, Preferred
audio/3gpp, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
audio/3gpp2, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
audio/aac, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
audio/aacp, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
audio/eac3, {46031BA1-083F-47D9-8369-23C92BDAB2FF}, AC-3 Byte Stream Handler, Preferred
audio/L16, {3FFB3B8C-EB99-472B-8902-E1C1B05F07CF}, LPCM Byte Stream Handler, Preferred
audio/mp3, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
audio/mp4, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
audio/mpa, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
audio/mpeg, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
audio/mpeg3, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
audio/vnd.dlna.adts, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
audio/vnd.dolby.dd-raw, {46031BA1-083F-47D9-8369-23C92BDAB2FF}, AC-3 Byte Stream Handler, Preferred
audio/wav, {42C9B9F5-16FC-47EF-AF22-DA05F7C842E3}, WAV Byte Stream Handler, Preferred
audio/x-aac, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
audio/x-m4a, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
audio/x-mp3, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
audio/x-mpeg, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
audio/x-ms-wma, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
audio/x-wav, {42C9B9F5-16FC-47EF-AF22-DA05F7C842E3}, WAV Byte Stream Handler, Preferred
video/3gpp, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
video/3gpp2, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
video/avi, {7AFA253E-F823-42F6-A5D9-714BDE467412}, AVI Byte Stream Handler, Preferred
video/mp4, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
video/mpeg, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
video/msvideo, {7AFA253E-F823-42F6-A5D9-714BDE467412}, AVI Byte Stream Handler, Preferred
video/vnd.dlna.mpeg-tts, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
video/x-m4v, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
video/x-ms-asf, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
video/x-ms-wm, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
video/x-ms-wmv, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
video/x-msvideo, {7AFA253E-F823-42F6-A5D9-714BDE467412}, AVI Byte Stream Handler, Preferred

--------------------------------
Media Foundation Scheme Handlers
--------------------------------

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\SchemeHandlers]
[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\Preferred]

<URL type>, <handler CLSID>, <brief description>[, Preferred]

file:, {477EC299-1421-4BDD-971F-7CCB933F21AD}, File Scheme Handler, Preferred
http:, {44CB442B-9DA9-49DF-B3FD-023777B16E50}, Http Scheme Handler
http:, {9EC4B4F9-3029-45AD-947B-344DE2A249E2}, Urlmon Scheme Handler
http:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
httpd:, {44CB442B-9DA9-49DF-B3FD-023777B16E50}, Http Scheme Handler, Preferred
httpnd:, {2EEEED04-0908-4CDB-AF8F-AC5B768A34C9}, Drm Scheme Handler, Preferred
https:, {37A61C8B-7F8E-4D08-B12B-248D73E9AB4F}, Secure Http Scheme Handler, Preferred
httpsd:, {37A61C8B-7F8E-4D08-B12B-248D73E9AB4F}, Secure Http Scheme Handler, Preferred
httpt:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
httpu:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
mcast:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
mms:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
ms-appdata:, {CFC81939-3886-4ACF-9692-DA58037AE716}, MsAppData Scheme Handler, Preferred
ms-appx-web:, {8DB0224B-3D65-4F6F-8E12-BEB4B78B8974}, MsAppxWeb Scheme Handler, Preferred
ms-appx:, {8DB0224B-3D65-4F6F-8E12-BEB4B78B8974}, MsAppx Scheme Handler, Preferred
ms-winsoundevent:, {F79A6BF9-7415-4CF3-AE10-4559509ABC3C}, Sound Event Scheme Handler, Preferred
rtsp:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
rtspt:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
rtspu:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
sdp:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred

-------------------------------------
Preferred Media Foundation Transforms
-------------------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\Preferred]

<media subtype GUID>, [<transform friendly name>, ]<transform CLSID>

MFAudioFormat_AAC, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFAudioFormat_WMAudio_Lossless, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MEDIASUBTYPE_MPG4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
WMMEDIASUBTYPE_WMSP2, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
{3F40F4F0-5622-4FF8-B6D8-A17A584BEE5E}, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MFVideoFormat_WVC1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
KSDATAFORMAT_SUBTYPE_ADPCM, ADPCM ACM Wrapper MFT, {CA34FE0A-5722-43AD-AF23-05F7650257DD}
MFVideoFormat_DVHD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFAudioFormat_MPEG, Microsoft MPEG Audio Decoder MFT, {70707B39-B2CA-4015-ABEA-F8447D22D88B}
{00002000-0000-0010-8000-00AA00389B71}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
MFAudioFormat_WMAudioV9, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MFVideoFormat_WMV2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_DOLBY_DDPLUS, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
{53314356-0000-0010-8000-00AA00389B71}, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFAudioFormat_MP3, MP3 Decoder MFT, CLSID_CMP3DecMediaObject
MEDIASUBTYPE_mp42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MFVideoFormat_MSS1, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MEDIASUBTYPE_WVP2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_WMV1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVP, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_WMV3, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVR, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
KSDATAFORMAT_SUBTYPE_MULAW, G711 Wrapper MFT, {92B66080-5E2D-449E-90C4-C41F268E5514}
MFVideoFormat_MJPG, MJPEG Decoder MFT, {CB17E772-E1CC-4633-8450-5617AF577905}
MEDIASUBTYPE_mp43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
{00000031-0000-0010-8000-00AA00389B71}, GSM ACM Wrapper MFT, {4A76B469-7B66-4DD4-BA2D-DDF244C766DC}
MFVideoFormat_DVSD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_MSS2, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MFAudioFormat_WMAudioV8, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MFAudioFormat_MSP1, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
MEDIASUBTYPE_RAW_AAC1, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFVideoFormat_DVSL, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_MP43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
MFVideoFormat_DVC, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
{00000011-0000-0010-8000-00AA00389B71}, IMA ADPCM ACM Wrapper MFT, {A16E1BFF-A80D-48AD-AECD-A35C005685FE}
MEDIASUBTYPE_MP42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MEDIASUBTYPE_mpg4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MFVideoFormat_M4S2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MEDIASUBTYPE_m4s2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_MP4S, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MEDIASUBTYPE_mp4s, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{33363248-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{E06D802C-DB46-11CF-B4D1-00805F6CBBEA}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
MFVideoFormat_MP4V, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{7634706D-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_H264, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MFVideoFormat_MPEG2, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MFVideoFormat_MPG1, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MEDIASUBTYPE_WMVA, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_MSAUDIO1, WMAudio Decoder MFT, CLSID_CWMADecMediaObject

-------------------------------------
Disabled Media Foundation Transforms
-------------------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\DoNotUse]

<transform CLSID>

------------------------
Disabled Media Sources
------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\DoNotUse]

<media source CLSID>

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 87810055, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: wmiprvse.exe

P2: 6.2.9200.16384

P3: 5010ad15

P4: TdmWmiProvider.dll

P5: 5.0.0.304

P6: 509cb2a5

P7: c0000005

P8: 000000000001ad88

P9:

P10:

+++ WER1 +++:
Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: wmiprvse.exe

P2: 6.2.9200.16384

P3: 5010ad15

P4: TdmWmiProvider.dll

P5: 5.0.0.304

P6: 509cb2a5

P7: c0000005

P8: 000000000001ad88

P9:

P10:

+++ WER2 +++:
Fault bucket 87810055, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: wmiprvse.exe

P2: 6.2.9200.16384

P3: 5010ad15

P4: TdmWmiProvider.dll

P5: 5.0.0.304

P6: 509cb2a5

P7: c0000005

P8: 000000000001ad88

P9:

P10:

+++ WER3 +++:
Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: wmiprvse.exe

P2: 6.2.9200.16384

P3: 5010ad15

P4: TdmWmiProvider.dll

P5: 5.0.0.304

P6: 509cb2a5

P7: c0000005

P8: 000000000001ad88

P9:

P10:

+++ WER4 +++:
Fault bucket 87810055, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: wmiprvse.exe

P2: 6.2.9200.16384

P3: 5010ad15

P4: TdmWmiProvider.dll

P5: 5.0.0.304

P6: 509cb2a5

P7: c0000005

P8: 000000000001ad88

P9:

P10:

+++ WER5 +++:
Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: wmiprvse.exe

P2: 6.2.9200.16384

P3: 5010ad15

P4: TdmWmiProvider.dll

P5: 5.0.0.304

P6: 509cb2a5

P7: c0000005

P8: 000000000001ad88

P9:

P10:

+++ WER6 +++:
Fault bucket 87810055, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: wmiprvse.exe

P2: 6.2.9200.16384

P3: 5010ad15

P4: TdmWmiProvider.dll

P5: 5.0.0.304

P6: 509cb2a5

P7: c0000005

P8: 000000000001ad88

P9:

P10:

+++ WER7 +++:
Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: wmiprvse.exe

P2: 6.2.9200.16384

P3: 5010ad15

P4: TdmWmiProvider.dll

P5: 5.0.0.304

P6: 509cb2a5

P7: c0000005

P8: 000000000001ad88

P9:

P10:

+++ WER8 +++:
Fault bucket 87810055, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: wmiprvse.exe

P2: 6.2.9200.16384

P3: 5010ad15

P4: TdmWmiProvider.dll

P5: 5.0.0.304

P6: 509cb2a5

P7: c0000005

P8: 000000000001ad88

P9:

P10:

+++ WER9 +++:
Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: wmiprvse.exe

P2: 6.2.9200.16384

P3: 5010ad15

P4: TdmWmiProvider.dll

P5: 5.0.0.304

P6: 509cb2a5

P7: c0000005

P8: 000000000001ad88

P9:

P10:
Avatar of Exeliran
Exeliran
Hanging on updating - BLZPTS00007(2)May-7-2013 10:26 AM PDT (10 years ago) Go to Blizzard forum post
Good Morning Katrinah,

Just to make sure, you tired all of the possible solutions in this support article?

If that's the case, can you delete your Battle.net folder again and then run the installer once more.

After it fails with this error, can you then send me a copy of your newly generated Battle.net logs? It will help us to better understand the cause of the issue.

This may not result in an immediate fix for your individual issue, but it will go directly towards getting this sort of issue fixed in general. That being said, if we can find anything in the your logs that will help us to better troubleshoot your issue, we will do so.
 
You can navigate to the folder by following these steps:
· Configure Windows to Show Hidden Files and Folders, as the ProgramData (Application Data for Windows XP) folder is normally hidden.
· Navigate to the folder containing the Battle.net directory:
· Windows XP: C:\Documents and Settings\All Users\Application Data\
· Windows Vista or later: C:\ProgramData\

Then can you attach the log files from the following folders:
c:\ProgramData\Battle.net\Agent\Agent.1675\Logs\
c:\ProgramData\Battle.net\Agent\Agent.1737\Logs\
(If you have it, or the highest incremental number you have.)
 
And please also include this file as well:
c:\ProgramData\Battle.net\Agent\agent.db

You can email those as a zip archive to this address: toolsupport@blizzard.com
(Please make sure there are no .exe files accidentally included in the .zip archive, only the actual log files)

Please use this line for the subject: [Katrinah] [Hanging on updating - BLZPTS00007] [8770357666]

Thanks
Avatar of Exeliran
Exeliran
Hanging on updating - BLZPTS00007(4)May-10-2013 10:04 AM PDT (10 years ago) Go to Blizzard forum post
Good Morning Katrinah,

Thanks for sending those logs over!

Was that the newest version of Agent that you had? If so, can you delete the entire contents of the Battle.net folder and drop these files in?

Please download this .zip file and drop it into your Battle.net folder.

You can navigate to the folder by following these steps:
· Configure Windows to Show Hidden Files and Folders, as the ProgramData (Application Data for Windows XP) folder is normally hidden.
· Navigate to the folder containing the Battle.net directory:
· Windows XP: C:\Documents and Settings\All Users\Application Data\
· Windows Vista or later: C:\ProgramData\

Now Unzip the "Battle.net_WIN.zip" file you downloaded above.

Drag the Battle.net Folder from the .zip Archive into the C:\ProgramData\ (Application Data for Windows XP) folder.

When you are prompted to Replace or Skip files, select Replace the files in the destination.

Your tools should now be up to date and running the Desktop Shortcut should open the Launcher as normal.
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