 | Blizzard Launcher Stuck on Updating.(1) | Category: Technical SupportMay-1-2013 7:59 PM PDT (10 years ago)  |
| I have pretty fast internet service and I was playing earlier today.... Has anyone else been having issues with the blizzard launcher doing this or know how to get around it? It's been updating for almost an hour. | ||
 | Blizzard Launcher Stuck on Updating.(2) | May-2-2013 3:08 PM PDT (10 years ago) |
| Hello Capngasm, Is this issue occurring in the small "Updater" window or in the full on Launcher window? Would it be possible for you to send me a copy of your Battle.net Logs? It will help us to better understand the cause of the issue. This may not result in an immediate fix for your individual issue, but it will go directly towards getting this sort of issue fixed in general. That being said, if we can find anything in the your logs that will help us to better troubleshoot your issue, we will do so.  You can navigate to the folder by following these steps: · Configure Windows to Show Hidden Files and Folders, as the ProgramData (Application Data for Windows XP) folder is normally hidden. · Navigate to the folder containing the Battle.net directory: · Windows XP: C:\Documents and Settings\All Users\Application Data\ · Windows Vista or later: C:\ProgramData\ Then can you attach the log files from the following folders: c:\ProgramData\Battle.net\Agent\Agent.1675\Logs\ c:\ProgramData\Battle.net\Agent\Agent.1737\Logs\ (If you have it, or the highest incremental number you have.)  And please also include this file as well: c:\ProgramData\Battle.net\Agent\agent.db You can email those as a zip archive to this address: toolsupport@blizzard.com Please use this line for the subject: [Capngasm] [Blizzard Launcher Stuck on Updating.] [8728114210] Thanks | ||
