 | Continuous high latency(1) | Category: Technical SupportNovember-15-2013 5:00 PM PST (9 years ago)  |
| Hi. I'll just let you in on a little 'secret' before giving you the required fields. It's Telia. Moving on: ISP - Virgin Media Country - United Kingdom Modem (and firmware version if known) - Virgin Superhub 2,0 | Firmware V2.38.01 Router (and firmware version if known) - Virgin Superhub 2,0 | Firmware V2.38.01 Network device (Driver version if available) - Realtek PCIe GBE Family Controller | Drivers 7.46.610.2011 Type of connection used (Wireless / USB / Ethernet) - Wireless Operating System - W7 64bit Security Software installed (Firewall, Anti-Virus) - None Traceroute to your region - C:\Windows\system32>tracert 213.155.155.233 Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233] over a maximum of 30 hops: 1 17 ms 22 ms 14 ms 10.240.72.1 2 12 ms 12 ms 16 ms bmly-core-2b-ae4-1167.network.virginmedia.net [8 1.100.0.205] 3 12 ms 12 ms 12 ms brnt-bb-1a-ae13-0.network.virginmedia.net [213.1 05.159.229] 4 45 ms 39 ms 16 ms tclo-ic-2-ae0-0.network.virginmedia.net [212.250 .14.202] 5 52 ms 31 ms 31 ms ldn-b2-link.telia.net [213.248.100.97] 6 31 ms 30 ms 27 ms ldn-bb2-link.telia.net [80.91.245.28] 7 23 ms 24 ms 29 ms adm-bb4-link.telia.net [213.155.136.89] 8 21 ms 19 ms 21 ms adm-b5-link.telia.net [213.155.132.159] 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. C:\Windows\system32> Pathping to your region - C:\Windows\system32>pathping 213.155.155.233 Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233] over a maximum of 30 hops: 0 Qosmio-Laptop [192.168.0.13] 1 10.240.72.1 2 bmly-core-2b-ae4-1167.network.virginmedia.net [81.100.0.205] 3 brnt-bb-1a-ae13-0.network.virginmedia.net [213.105.159.229] 4 tclo-ic-2-ae0-0.network.virginmedia.net [212.250.14.202] 5 ldn-b2-link.telia.net [213.248.100.97] 6 ldn-bb2-link.telia.net [80.91.245.28] 7 adm-bb4-link.telia.net [213.155.136.89] 8 adm-b5-link.telia.net [213.155.132.159] 9 * * * Computing statistics for 200 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Qosmio-Laptop [192.168.0.13] 2/ 100 = 2% | 1 --- 100/ 100 =100% 98/ 100 = 98% 10.240.72.1 0/ 100 = 0% | 2 37ms 2/ 100 = 2% 0/ 100 = 0% bmly-core-2b-ae4-1167.network.virg inmedia.net [81.100.0.205] 1/ 100 = 1% | 3 42ms 3/ 100 = 3% 0/ 100 = 0% brnt-bb-1a-ae13-0.network.virginme dia.net [213.105.159.229] 0/ 100 = 0% | 4 40ms 3/ 100 = 3% 0/ 100 = 0% tclo-ic-2-ae0-0.network.virginmedi a.net [212.250.14.202] 0/ 100 = 0% | 5 46ms 3/ 100 = 3% 0/ 100 = 0% ldn-b2-link.telia.net [213.248.100 .97] 1/ 100 = 1% | 6 40ms 5/ 100 = 5% 1/ 100 = 1% ldn-bb2-link.telia.net [80.91.245. 28] 0/ 100 = 0% | 7 43ms 4/ 100 = 4% 0/ 100 = 0% adm-bb4-link.telia.net [213.155.13 6.89] 96/ 100 = 96% | 8 --- 100/ 100 =100% 0/ 100 = 0% adm-b5-link.telia.net [213.155.132 .159] Trace complete. C:\Windows\system32> Thanks for any feedback. | ||
 | Continuous high latency(3) | November-17-2013 4:00 AM PST (9 years ago) |
| We are gathering information on reports of latency in this sticky: http://eu.battle.net/d3/en/forum/topic/8715651882?page=1#1 However as said above, there is an issue affecting the connection here that's outside of our networks, and we have no ability to influence the connection at this point. Please show this pathping to your ISP for further investigation. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
