 | Item haven't received after buyout.(1) | Category: Technical SupportApril-25-2013 1:41 AM PDT (10 years ago)  |
| Purchase Date:2013/04/25 order id# 1509078226 | ||
 | Item haven't received after buyout.(3) | April-25-2013 2:46 PM PDT (10 years ago) |
| TobyAge Please allow at least 72 hours after an auction has ended before contacting us about items that have not been received. After that time has elapsed, you will want to submit a support ticket as described below: 1. Go to the Battle.net Support website at https://us.battle.net/support/en/ticket/submit 2. Choose "Diablo III" as the game with which you need assistance. 3. Ensure that "Use a few words to summarize your issue" is selected. 4. Type in "auction house" and click Next. 5. Choose one of the options that best matches your problem. 6. Scroll down to the bottom of the page and click "Submit a Ticket". 7. Fill out your ticket and click "Submit". Mention in the ticket that you've waited 72 hours already and still not received the gold/items. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information | ||
| Item haven't received after buyout.(7) | April-26-2013 2:09 PM PDT (10 years ago) |
| OldSkull From my understanding, if you provide the transaction ID, the support staff can look at the status of the auction. If they see that the auction has recently ended you may be told to wait up to five days to receive the item in question. If the issue persists after that, you can re-open the ticket for further investigation. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| Item haven't received after buyout.(8) | April-26-2013 2:54 PM PDT (10 years ago) |
| toaad It looks like another representative responded to your last ticket response with the information they have available to them. If the issue still persists or if you still have questions, you will want to respond to the ticket again and request for further investigation. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
| Item haven't received after buyout.(9) | April-26-2013 3:00 PM PDT (10 years ago) |
| Anjinsan Our end shows that you won the item. You are more than welcome to submit a ticket to have it looked into further. However, the rep will most likely advise you to please wait up to five days from the time the auction ended for the item to arrive, since they won't have any other available to them. If the issue persists after that time, the ticket can be re-opened to have the issue looked into further. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? https://www.surveymonkey.com/s/Dankorii | ||
