 | Cannot log into account.(1) | Category: Technical SupportApril-8-2013 6:46 PM PDT (10 years ago)  |
| Hi, I decided to give Diablo 3 another try after months away from the game and... I can't even log in... When I enter my info, it gets stuck at "authenticating Credentials" then I get a random random error message (got 3-4 different ones so far). What should I do, give up on the game or have a little faith its just an untimely coincidence? 0.o | ||
 | Cannot log into account.(2) | April-8-2013 7:02 PM PDT (10 years ago) |
| BurningBern, I don't see any problems with the account. The last time you logged in was back in late February. I went ahead and issued a reset to the account so let's see if that helped or not first. If you still can't login, let me know the error message(s) you're seeing please. | ||
| Cannot log into account.(4) | April-8-2013 7:15 PM PDT (10 years ago) |
| BurningBern, Could you try what's described in the following two articles please? article 1 article 2 | ||
| Cannot log into account.(6) | April-8-2013 7:55 PM PDT (10 years ago) |
| BurningBern, Do you use a software firewall or antivirus program? If so, can you try temporarily disabling them? | ||
| Cannot log into account.(9) | April-8-2013 8:23 PM PDT (10 years ago) |
| BurningBern, That's correct. You have to use your Battle.net account name, not your BattleTag. | ||
| Cannot log into account.(11) | April-8-2013 8:33 PM PDT (10 years ago) |
| BurningBern, School campuses are often difficult to get games running on if the network admins there employ security preventing connections. Do you know of any other students there able to play Diablo III right now from their campus connections? | ||
| Cannot log into account.(14) | April-8-2013 8:49 PM PDT (10 years ago) |
| BurningBern, Not all games use the same ports and method of transferring packets. Do you know of any other students there able to play Diablo III right now from their campus connections? | ||
