Avatar of Hitchens #1933
Hitchens #1933
Cannot login, error code 3(1)Category: Technical SupportApril-3-2013 6:03 AM PDT (10 years ago) Go to Blizzard forum post
I lost my phone the other day. I downloaded the mobile authenticator app to my tablet, and followed the instructions to restore by using my serial and restore code. Now the app is showing my correct serial, but the codes do not work when I try to login. What gives?
Avatar of Omrakos
Omrakos
Cannot login, error code 3(2)April-3-2013 1:24 PM PDT (10 years ago) Go to Blizzard forum post
Hitchens,

If you're able to connect to your Battle.net Account Management page with the authenticator, I'd try removing it from the account and then re-adding it again.
Avatar of Omrakos
Omrakos
Cannot login, error code 3(4)April-3-2013 7:35 PM PDT (10 years ago) Go to Blizzard forum post
Hitchens,

Did you try re-syncing the authenticator yet? It's a feature built into the app.
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