 | Product key not working after computer restor(1) | Category: Technical SupportApril-19-2013 4:35 PM PDT (10 years ago)  |
| Hi guys I really need help on this one! Due to a lot of problems with my pc I had to restore the thing and the computer went to as it was when I bought it. When I installed D3 again it wanted my product key and I could not dial it in because it was already used - on MY computer BEFORE the restore! What do I do here? Please help me! | ||
 | Product key not working after computer restor(2) | April-19-2013 5:14 PM PDT (10 years ago) |
| stidsen0505 , The key isn't needed to install the game. It's only used one time and that's when you attach a game account to a Battle.net account. You can skip the step where it talks about the key during the installation. | ||
| Product key not working after computer restor(4) | April-19-2013 5:53 PM PDT (10 years ago) |
| stidsen0505, You're encountering a security measure we have. When we see activity from a geographical location different than normally used with the account, we'll temporarily lock the account and issue a password reset to it. It looks like you've not played for quite a while on either the US or EU regions (you use both apparently) so there's nothing for the server to go on possibly. I'm not sure though. I'd open a service ticket and ask for help with this. The Billing and Account representative will be able to better assist than I can in the forum. This article will lead you through the process. | ||
| Product key not working after computer restor(6) | April-19-2013 6:18 PM PDT (10 years ago) |
| stidsen0505, You have to have selected a secret question and provided an answer when the account was made. It's never been optional. You'll still need to contact us. The support article I linked explains your options for doing that. We can not help with an account issue like this in a public forum. | ||
