 | lost connection(1) | Category: Technical SupportApril-12-2013 11:29 AM PDT (10 years ago)  |
| for some time now i lose the connection when i'm playing, after about an hour i'm kicked out. what is going on??? | ||
 | lost connection(2) | April-12-2013 5:18 PM PDT (10 years ago) |
| Swipe Can you post some network information? * Windows Xp, Vista, or 7 (also include if it's a 32 or 64 bit version) * Firewall (McAfee, Norton, ZoneAlarm, etc.) * Network Adapter brand, model, driver date, and driver version number (Steps below) 1. Click Start. 2. Click Control Panel. 3. Double-click on the System icon (in Windows XP, you may need to click Switch to Classic 4. View on the left hand side of the screen). 5. Select the Hardware tab. 6. Click on Device Manager 7. Expand the section labeled Network Adapters. 8. Right-click on your network card and select Properties. 9. Click on the "Driver" tab at the top * Router brand and model # (this should be printed somewhere on the front or back or bottom) * Cable or DSL Modem brand and model #(this should be printed somewhere on the front or back or bottom) * ISP (Internet Provider) * Is the connection wired or wireless * Location (City, State) * Traceroute ( http://us.battle.net/support/en/article/performing-a-traceroute ) ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information | ||
| lost connection(42) | April-15-2013 2:24 PM PDT (10 years ago) |
| Swipe 1. Make sure that the Comodo firewall is allowing the ports that our games use. Here's a link with the port information: https://us.battle.net/support/en/article/firewall-configuration-for-blizzard-games#2?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS You might also want to try temporarily disabling or even uninstalling Comodo to see if that helps any. 2. Make sure that your network card is running on the newest driver. Here's a link where that can be found: http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=7&Level=5&Conn=4&DownTypeID=3&GetDown=false 3. Make sure that the ports that D3 uses are open in the router firewall. Here's a link that will help with that: http://portforward.com/english/routers/port_forwarding/Ubee/EWV3200/World_of_WarCraft_Downloader.htm ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information | ||
