 | Lost purchased item!(1) | Category: Technical SupportMarch-27-2013 2:31 PM PDT (10 years ago)  |
| Recently I bought an item from the gold auction house but it didn't show up on my completed tab nor in my stash, and my gold still got charged. Here are the details, please take a look into it Date 3.27.2013 Item Fell Strand Transaction Purchased - Buyout Order ID 1453051831 | ||
 | Lost purchased item!(2) | March-27-2013 2:35 PM PDT (10 years ago) |
| Sjlent , Please allow at least 72 hours after an auction is ended before contacting us about items not being received. After that time has elapsed, you need to submit a support ticket as described below: 1. Go to the Battle.net Support website at https://us.battle.net/support/en/ticket/submit 2. Choose "Diablo III" as the game with which you need assistance. 3. Ensure that "Use a few words to summarize your issue" is selected. 4. Type in "auction house" and click Next. 5. Choose one of the options that best matches your problem. 6. Scroll down to the bottom of the page and click "Submit a Ticket". 7. Fill out your ticket and click "Submit". Be sure to mention in the ticket that you've waited 72 hours already and still not received the gold/items. | ||
| Lost purchased item!(4) | March-27-2013 5:15 PM PDT (10 years ago) |
| Sjlent , It's supposed to, you're right, but when a delay occurs in either Auction House, they want you to give the system time to process it before they can do any investigating. | ||
