Avatar of T081a5 #1240
T081a5 #1240
Video Card Crashing(1)Category: Technical SupportMarch-25-2013 1:55 PM PDT (10 years ago) Go to Blizzard forum post
So when Diablo 3 first came out I installed it and played it just fine without any problems. Got bored pretty quick with it and stopped. A friend of mine at work convinced me to give it another shot so I reinstalled it.
However, now when I play, doesn't matter which character, every 3-12 minutes my graphics card goes hinky my screen goes black and takes 30s-1m to come back up if it doesn't just outright crash the game.
I have updated my drivers, I don't use SLI, and I am running a GeForce GTS 250. A bit old, I know, but to date has ran EVERYTHING I have thrown at it. This is the first time I have had issues and it is ONLY with this game. WoW works just fine. Starcraft 2 works just fine. Dead Space 3, Tomb Raider, every other game I have works JUST FINE. How do i fix Diablo 3 to work like the rest?
Avatar of Omrakos
Omrakos
Video Card Crashing(2)March-25-2013 2:24 PM PDT (10 years ago) Go to Blizzard forum post
T081a5,

Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder.
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Omrakos
Video Card Crashing(5)March-25-2013 3:52 PM PDT (10 years ago) Go to Blizzard forum post
T081a5,

Could you try using Nvidia's 306.97 driver release instead of the 314.22 ones you have now?

They may be more stable.

http://www.nvidia.com/object/win8-win7-winvista-64bit-306.97-whql-driver.html

When installing them, use the Custom and Clean Install options, installing just the graphic drivers and none of the optional components.
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Omrakos
Video Card Crashing(9)March-25-2013 7:35 PM PDT (10 years ago) Go to Blizzard forum post
T081a5,

Your video card may be overheating while playing the game which could cause the symptoms.

Download and run HWMonitor from: http://www.cpuid.com/downloads/hwmonitor/1.21-setup.exe

Now start the game and run around for several minutes. Then exit or alt-tab out and see what the highest temperature is that was reached for the gpu (video card)
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