 | Dell XPS completely shuts down after starting(1) | Category: Bug ReportsMarch-25-2013 11:13 PM PDT (10 years ago)  |
| I have a Dell XPS with the following specs: *Windows 7 Ultimate 32 bit *Intel Core2 Duo CPU T9300 @ 2.50 GHz *RAM 4.00 GB *NVIDA GeForce 8600M GT (with latest drivers) *89 GB free HD storage My machine has never shut down but after installing Diablo 3, I get past the login screen and most of the time my machine simply crashes after I sign in. A few times I has let me get into my actual game but most of the time it crashes and I have to restart my machine. Any thoughts or suggestions? Thanks | ||
 | Dell XPS completely shuts down after starting(3) | March-26-2013 1:04 PM PDT (10 years ago) |
| AvengerThor, Can you clarify your description? Completely shutting down is not the same as crashing and needing to restart. One indicates a possible overheating problem and the other could be anything. Is there an error message of any kind? | ||
| Dell XPS completely shuts down after starting(5) | March-27-2013 12:14 PM PDT (10 years ago) |
| AvengerThor, Gpus and Cpus can overheat very quickly if their cooling mechanism isn't working properly as in the case of a loose heatsink or malfunctioning fan. Being as you have a laptop, there's not too much you can do mechanically to ensure proper cooling is there but you can take steps to help possibly. Unplug it from the AC adapter, remove the battery, and open all the compartment doors you can to expose as much of the inside as you can. Then using a can of compressed air, carefully try to get all the accumulated dust out of it. Blow into the exhaust and intake vents as well. Be careful not to hold the canned air upside down as it will spray in liquid form if you do. It's also a possibility that your AC adapter is too weak or not the right model for your laptop. I've seen many cases where the user simply replaced the adapter and their computer stopped shutting off. | ||
