 | Account Security Information(1) | Category: Technical SupportSeptember-29-2013 6:12 AM PDT (9 years ago)  |
| As stated in our Account Security page: Blizzard Entertainment cares about the security of the Battle.net accounts that players use to play our games. In fact, account security is one of our top priorities, because we want Battle.net accounts to be a worry-free and convenient way to access all your Blizzard Entertainment games and connect with your friends across Battle.net; keeping your account safe and secure is an important goal for us. For additional information, please check the sections below. Index:
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| Account Security Information(2) | September-29-2013 6:13 AM PDT (9 years ago) |
| Account Hacked/Stolen? If you’re reading this thread it’s likely that your account has been compromised and items/gold may be missing. Don’t panic! Our customer service representatives are available 24 hours a day, 7 days a week to assist you. Account security is of the utmost importance. As such, we want to arm the Heroes of Sanctuary with the knowledge they need to ensure the accounts they play remain safe, secure, and in the right hands. We highly recommend that you review the guides and FAQs below and follow the helpful tips to make sure that your computer and your gaming accounts remain secure.
We care about the security of your Battle.net accounts; in fact, it is one of our top priorities. We want Battle.net accounts to be a worry-free and convenient way to access all your Blizzard Entertainment games and connect with your friends; keeping your account safe and secure is an important goal for us. We hope that the helpful resources above help to achieve that goal. | ||
| Account Security Information(3) | September-29-2013 6:16 AM PDT (9 years ago) |
| Fake or ‘Phishing’ E-mails from Blizzard TLDR? Watch the video on YouTube! The most common strategy used by account thieves is 'phishing'. These emails and websites pretend to be official Blizzard Entertainment communications in an attempt to trick you into willingly handing out your login information. The majority of these fakes are easy to spot, but it can be tricky in some cases and this is why we created this brief guide on how to protect yourself against such actions. The best way to avoid falling foul of these scams is to exercise caution when receiving any kind of information claiming to come from Blizzard. If an email asks for your password, makes urgent appeals, sounds too good to be true, or links to sites outside of Blizzard’s, you’re dealing with a phishing attempt. Immediately block the sender, forward the entire email (including the email header if possible) to hacks@blizzard.com and then delete it. If you believe you have recently fallen victim to a phishing attempt, secure your computer(s) then change your Battle.net account password Additional tips:
To see all of this advice in action, look at these 3 samples of common phishing emails and notice carefully how one can easily expose counterfeits. AND FINALLY - PLEASE REMEMBER: Blizzard will NEVER ask for your password! | ||
