Avatar of bigeye #2139
bigeye #2139
Problem(1)Category: Technical SupportSeptember-26-2013 12:46 PM PDT (9 years ago) Go to Blizzard forum post
I have problem with my pc. I have some D3D error.
Can i fix it?

Pls answer or help it :)

Ty!
Avatar of Omrakos
Omrakos
Problem(2)September-26-2013 12:48 PM PDT (9 years ago) Go to Blizzard forum post
bigeye ,

Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
Avatar of Omrakos
Omrakos
Problem(5)September-26-2013 1:00 PM PDT (9 years ago) Go to Blizzard forum post
bigeye ,

Use the "Code Blocks" feature to past the text into a scrollable window, or split it up into multiple pages.

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
Avatar of Omrakos
Omrakos
Problem(9)September-26-2013 1:31 PM PDT (9 years ago) Go to Blizzard forum post
bigeye,

Ok, thanks. I'm not seeing any obvious problems in your hardware configuration.

Can you tell me what the error message says exactly?

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
Avatar of Omrakos
Omrakos
Problem(11)September-26-2013 3:27 PM PDT (9 years ago) Go to Blizzard forum post
bigeye,

Let's try setting the game to run in windowed mode and see if that lets it start. Since the game's not running, we'll need to edit a file manually to do that.

Open your My Documents\Diablo III\D3Prefs.txt file with Notepad. Edit the following line:

DisplayModeWindowMode "0"

to look like this instead

DisplayModeWindowMode "1"

Save it and then try the game again.

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
Avatar of Omrakos
Omrakos
Problem(14)September-27-2013 1:06 PM PDT (9 years ago) Go to Blizzard forum post
bigeye,

Well, It looks like you're getting the error in Windows 8 actually, not the game.

Doing a Google search on "application has been blocked from accessing graphics hardware windows 8" shows many articles from people with the same issue on a variety of different games and applications. The number one thing people are trying is reinstalling/updating their video drivers but I don't believe I saw where that actually fixed it for anyone.

If it's possible, try swapping out the video card with another one.

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
Feedback for Diablo Somepage