 | My heroes are missing(1) | Category: Technical SupportSeptember-25-2013 2:26 PM PDT (9 years ago)  |
| Hi i login in my acc but i see all my heroes are missing i don't play long time ago about 9 months or mayby more i don't member. I feel like i login in not my acc like new i go to acc in battle.net and i see my need put Add Game Key i put from cd box and show me this Key used so like this acc it's like new how i can login in my old acc i confuse :( I change servers, but heroes emty So question can i get back all staff or no and why i lose ? | ||
 | My heroes are missing(7) | September-25-2013 3:44 PM PDT (9 years ago) |
| Vikingas, You've posted from two different Battle.net accounts, the second of which has your characters. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| My heroes are missing(10) | September-26-2013 12:56 PM PDT (9 years ago) |
| Vikingas, There are 5 characters on the account you're now posting from as yo an see by checking the profile. From looking at your account, it appears you were able to access them finally as I see two of the characters were just accessed in the last day or so. I see you've updated the account's contact info as well. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| My heroes are missing(13) | December-5-2013 1:59 PM PST (9 years ago) |
| Morfius, You have a level 41 Wizard on the US region. I'm guessing that's the character you're looking for. On the main login screen, before logging in, select Options > Account > and then check the region selected under Server Region Selection. Once it's right, continue logging in and you should see your missing character. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| My heroes are missing(24) | May-10-2014 12:02 PM PDT (9 years ago) |
| Shane, If you used a different Battle.net account before, yes, that's why they're not on your new account. You'll have to remember and use the older account to get access to them again. Contacting our Billing Department is your best bet in getting help remembering the name. This support article will lead you through the process of submitting a ticket, requesting a call back, or entering into a live web chat session.. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
 | My heroes are missing(36) | August-5-2014 6:16 AM PDT (8 years ago) |
| I'm going to lock this thread now as it's quite old and has a jumble of issues which have little to do with the original post. Before I do, I just wanted to let you know that someone is looking into this for you now NeoGenMike, and you should receive a response shortly. Thanks! __________________________________ Please click here to give me your feedback on this post! Join us for a friendly match of Hearthstone, our fast-paced strategy card game! Visit http://battle.net/tryhearthstone to download the game for free. | ||
