 | Returded to D3 menus when changing zones(1) | Category: Technical SupportMarch-18-2013 6:16 PM PDT (10 years ago)  |
| For the past several hours my characters have been getting a discontected from battlenet message whenever I change zones in the game. I am returned to menus and the having to repeat the process several times. its very difficult to make any progress. Are any of you having this issue? | ||
 | Returded to D3 menus when changing zones(2) | March-18-2013 6:39 PM PDT (10 years ago) |
| BrockLee Try deleting the Battle.net Cache to see if that helps. Here's how to do that: https://us.battle.net/support/en/article/deleting-the-battlenet-cache-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information | ||
| Returded to D3 menus when changing zones(6) | March-19-2013 12:56 PM PDT (10 years ago) |
| BrockLee Please post some information about your computer. You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista or 7, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste the entire dxdiag file into your reply. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information | ||
| Returded to D3 menus when changing zones(8) | March-19-2013 1:46 PM PDT (10 years ago) |
| BrockLee Lets try a different video driver to see if that helps. Here's a link for the driver download: http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx After extracting, when you are going to install the driver, I would like for you to select "Express" > Click on "Next" > Then just accept the Terms of Use and let the driver install complete. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information | ||
| Returded to D3 menus when changing zones(10) | March-19-2013 2:14 PM PDT (10 years ago) |
| BrockLee It's possible. Have you tried going back to a wired connection to see if there is any difference? The whole disconnecting from battle.net issue is usually related to the connection. I just suggested the driver update to make sure everything is up to date before we continue troubleshooting, but it's not necessary. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information | ||
| Returded to D3 menus when changing zones(13) | March-20-2013 5:26 PM PDT (10 years ago) |
| BrockLee Can you post some network information? * Windows Xp, Vista, or 7 (also include if it's a 32 or 64 bit version) * Firewall (McAfee, Norton, ZoneAlarm, etc.) * Network Adapter brand, model, driver date, and driver version number (Steps below) 1. Click Start. 2. Click Control Panel. 3. Double-click on the System icon (in Windows XP, you may need to click Switch to Classic 4. View on the left hand side of the screen). 5. Select the Hardware tab. 6. Click on Device Manager 7. Expand the section labeled Network Adapters. 8. Right-click on your network card and select Properties. 9. Click on the "Driver" tab at the top * Router brand and model # (this should be printed somewhere on the front or back or bottom) * Cable or DSL Modem brand and model #(this should be printed somewhere on the front or back or bottom) * ISP (Internet Provider) * Is the connection wired or wireless * Location (City, State) * Traceroute ( http://us.battle.net/support/en/article/performing-a-traceroute ) ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information | ||
