 | Game hang.(1) | Category: Technical SupportMarch-7-2013 6:09 PM PST (10 years ago)  |
I have a game hang that happens occasionally that I haven't been able to pinpoint a cause.
I haven't found any common causes, other than they tend to happen in multiplayer games in rakkis crossing. But I have also crashed elsewhere and while playing solo. I'm looking for some help in identifying the cause. Random crashes do not mesh well with my habit of playing hardcore. (I'd like for them not to claim my 70 monk since they've already slaughtered my 75wd). I'm pasting a D3debug.txt file from the most recent game I crashed in. Those last lines, are they a symptom of my crash or the cause? If there is any other information I could provide, please let me know. 2013.03.07 17:35:31.616720900 STARTING Menu 2013.03.07 17:35:32.062956900 Setting depth texture, fmt = 36 2013.03.07 17:35:32.063112300 PostFXGfxInit() success 2013.03.07 17:35:32.065440600 SubObjectGfxInit() 1 2013.03.07 17:35:32.078482900 Initializing client world BattleNet_Act3Screen... 2013.03.07 17:35:32.217540900 >>> SereneFruit BnetService::InvokeLeftGameSession_OnLeaveGame code=0 2013.03.07 17:35:46.818243300 SendCustom hero:SereneFruit id:12 count:2 2013.03.07 17:35:46.895429600 SendCustom hero:SereneFruit id:11 count:1 2013.03.07 17:36:41.731958900 >>> SereneFruit GamesListener::OnMatchmakerStart requestId=9950136163266209094 2013.03.07 17:36:41.732084300 >>> SereneFruit BnetParty::InvokeOnMatchmakerEvent ADDED gameRequestId=9950136163266209094 2013.03.07 17:36:42.303977600 >>> SereneFruit GamesListener::OnMatchmakerEnd requestId=9950136163266209094 code=0 2013.03.07 17:36:42.304105300 >>> SereneFruit BnetParty::InvokeOnMatchmakerEvent REMOVED gameRequestId=9950136163266209094 removedCode= (0) 2013.03.07 17:36:42.418337600 >>> SereneFruit GamesListener::OnEnteredGame code=0 info={ requestId=9950136163266209094 gameHandle=game_handle { factoryId: 2170947169005435792 game_id: { high: 433708088703000578 low: 15825425181050970773 } } created=0 hostname=12.130.246.131 port=1119 token=3482056021684204067 attr=SGameId={ int: -530710335 }|GameCreateParams={ message: <44 bytes> }| } 2013.03.07 17:36:42.418476300 >>> SereneFruit GameSession::ConnectToGameServer Joining 'puredeath' game at 12.130.246.131:1119 2013.03.07 17:36:42.437486600 ENDING GAME 2013.03.07 17:36:42.438338900 SendCustom hero:SereneFruit id:16 count:4 2013.03.07 17:36:42.438416900 Disposing UI for World 2013.03.07 17:36:42.439714300 Client Disposed world. 2013.03.07 17:36:42.454436600 SubsystemsDispose: 54 - Wind 2013.03.07 17:36:42.458306600 SubsystemsDispose: 45 - CPlayer 2013.03.07 17:36:42.460547600 SubsystemsDispose: 36 - UI 2013.03.07 17:36:43.610092300 SendCustom hero:SereneFruit id:0 count:4 2013.03.07 17:36:43.611871300 Disposing UI root! 2013.03.07 17:36:43.617074900 SubsystemsDispose: 27 - CWorlds 2013.03.07 17:36:43.620328300 SubsystemsDispose: 18 - PostFX 2013.03.07 17:36:43.622711600 SubsystemsDispose: 9 - CTimedEvents 2013.03.07 17:36:43.632786300 SubsystemsDispose: 0 - ProfUI 2013.03.07 17:36:43.632890300 STARTING NETWORK CLIENT GAME 2013.03.07 17:36:44.088848900 Setting depth texture, fmt = 36 2013.03.07 17:36:44.088996900 PostFXGfxInit() success 2013.03.07 17:36:44.091094900 SubObjectGfxInit() 1 2013.03.07 17:36:44.103937300 Connecting to 12.130.246.131:1119 2013.03.07 17:36:44.104550900 >>> SereneFruit GamesListener::OnGameJoined gameId=channel_id { high: 433708088703000578 low: 15825425181050970773 } members={ count=2 [0]={ m_id: 2:100004433:99cdba, roles: 101, 1, permissions: 199594, attrs: { } } [1]={ m_id: 2:100004433:7738dd, roles: 100, 1, permissions: 199552, attrs: { } } } 2013.03.07 17:36:44.104675900 >>> SereneFruit GamesListener::OnGameMemberAdded gameId=channel_id { high: 433708088703000578 low: 15825425181050970773 } member={ m_id: 2:100004433:87e91c, roles: 100, 1, permissions: 199552, attrs: { } } 2013.03.07 17:36:44.108463900 >>> SereneFruit GamesListener::OnGameMemberAdded gameId=channel_id { high: 433708088703000578 low: 15825425181050970773 } member={ m_id: 2:100004433:729330, roles: 100, 1, permissions: 199552, attrs: { } } 2013.03.07 17:36:44.267066300 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:36:44.267170300 ERROR: >>> SereneFruit GamesListener::OnGameMemberAdded Remove EnterGamePartyMembers code=10014 2013.03.07 17:36:44.267248600 ----------------------------------------------------------------- 2013.03.07 17:36:44.267294300 Server Version Information: 2013.03.07 17:36:44.267336300 ----------------------------------------------------------------- 2013.03.07 17:36:44.267377300 Server BuildVersion: 1.0.7.15093 2013.03.07 17:36:44.267418600 Server SNOPackHash: 0xD0F152C2 (client hash = 0xD0F152C2) 2013.03.07 17:36:44.267459900 Server ProtocolHash: 0xCDC72158 (client hash = 0xCDC72158) 2013.03.07 17:36:44.267500600 ----------------------------------------------------------------- 2013.03.07 17:36:44.754024300 Initializing client world a3dun_hub_keep... 2013.03.07 17:36:46.039762600 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:36:47.698467900 de activate app 0 iconic 0 2013.03.07 17:36:47.813265900 ACTIVATE APP 1 iconic 0 2013.03.07 17:36:47.813502900 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:36:48.445862600 Initializing client world a3Dun_rmpt_Level02... 2013.03.07 17:36:49.585057900 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:36:50.617320600 Disposing UI for World 2013.03.07 17:36:51.416825900 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:36:53.206640900 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:36:53.990523600 Initializing client world a3dun_rmpt_Level01... 2013.03.07 17:36:54.979322600 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:36:55.037239600 Disposing UI for World 2013.03.07 17:36:56.752101900 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:36:58.524806900 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:00.297394600 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:02.069946900 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:03.842500600 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:05.677917300 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:07.464817600 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:09.236807600 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:11.009439300 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:12.782123600 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:14.555499300 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:16.327265900 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:18.100545600 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:19.873170600 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:21.645362900 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:23.437449900 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:25.211606600 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:27.001451300 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:28.773987600 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:30.546903900 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:32.338463300 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:34.111097900 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:35.902927900 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:37.713808900 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:39.524232300 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:41.296874900 >>> SereneFruit BnetPartyState::SetAttribute_Callback key=D3.Party.EnterGame.Members token=99 callback_code=10014 2013.03.07 17:37:41.296983600 >>> SereneFruit BnetPartyState::SetAttribute key=D3.Party.EnterGame.Members token=99 isPartyLevel=1 -- too many failures ( ) aborting retries. 2013.03.07 17:40:22.112544900 >>> SereneFruit GamesListener::OnGameMemberRemoved gameId=channel_id { high: 433708088703000578 low: 15825425181050970773 } member={ m_id: 2:100004433:729330, roles: 100, 1, permissions: 199552, attrs: { } } reason=0 2013.03.07 17:41:06.868497600 Disposing UI for World 2013.03.07 17:41:12.531268900 Initializing client world a3Dun_Keep_Level03... 2013.03.07 17:41:14.798484300 Disposing UI for World 2013.03.07 17:41:23.624017600 Initializing client world a3Dun_Keep_Level04... 2013.03.07 17:41:25.719143600 Disposing UI for World 2013.03.07 17:46:44.925899900 >>> BnetCommon::AchievementsInterface::sRegistrationCallback: uiCode=0 bnetCode=28013 unsubscribe gameAccountEntityId={ high: 144115192370840627 low: 10138473 } 2013.03.07 17:47:27.682944600 Disposing UI for World 2013.03.07 17:47:33.842209600 Initializing client world A3_Battlefields_02... 2013.03.07 17:47:50.748003600 Disposing UI for World 2013.03.07 17:48:19.323954900 FMOD Error sound not ready in 200ms 2013.03.07 17:48:19.552514300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:19.781054300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:20.009616300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:20.238164300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:20.466707300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:20.719265300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:20.947792300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:21.176336300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:21.582070300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:21.810558900 FMOD Error sound not ready in 200ms 2013.03.07 17:48:22.039110300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:22.267648300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:22.496203300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:22.724731900 FMOD Error sound not ready in 200ms 2013.03.07 17:48:23.080175300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:23.308706900 FMOD Error sound not ready in 200ms 2013.03.07 17:48:23.537241900 FMOD Error sound not ready in 200ms 2013.03.07 17:48:24.211551300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:24.440008300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:24.668573300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:24.897125300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:25.125658900 FMOD Error sound not ready in 200ms 2013.03.07 17:48:25.354207300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:25.621638300 FMOD Error sound not ready in 200ms 2013.03.07 17:48:25.850180600 FMOD Error sound not ready in 200ms 2013.03.07 17:48:26.078713600 FMOD Error sound not ready in 200ms | ||
 | Game hang.(2) | March-7-2013 6:32 PM PST (10 years ago) |
| grapefruit, Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder. | ||
| Game hang.(5) | March-7-2013 8:17 PM PST (10 years ago) |
| grapefruit, I'm not seeing anything in there I could point to as being a problem, it all looks fine. FMOD errors are typically related to sound. Your sound drivers aren't that old nor is the on-board Realtek known to have any issues with the game. If you have a pair of USB headphones, you might try using them instead though and see if there's a difference. Other than that, I really don't know. We've received a fair amount of FMOD-related crash logs from people but as of yet, we've not yet identified any causes. Sometimes, a driver update helps as does using a lower sound channel setting, but you're already as low as you can go at 16. You might try 32 though. | ||
| Game hang.(12) | March-11-2013 2:09 PM PDT (10 years ago) |
| Strongodds/LEFRENCHDUKE, It might help if you could both post your D3Debug.txt files shortly after the next time it freezes. Don't use a Hardcore character though as it may be lost in the process. The file is located in the main Diablo III game folder. Edit out your account name first though. It's going to appear in a few places in the file. | ||
| Game hang.(14) | March-11-2013 5:16 PM PDT (10 years ago) |
| Yoshi, Try uninstalling Afterburner and rebooting and see if it makes a difference. | ||
| Game hang.(16) | March-11-2013 7:20 PM PDT (10 years ago) |
| Yoshi, Could you post your D3Debug.txt file now please? I want to see if you're getting a lot of FMOD warning entries. | ||
| Game hang.(21) | March-12-2013 5:32 PM PDT (10 years ago) |
| Yoshi, Every time you run the game, it writes to the D3Debug.txt file. With the game closed, could you delete it and then run the game. When it hangs, post what's in the D3Debug.txt file that will have been created again. I'm not necessarily looking for anything in particular, I just want to see the entire log file so as to get a picture of what was happening when it hung. | ||
