 | Many disconnects today...(1) | Category: Technical SupportAugust-30-2013 3:06 AM PDT (9 years ago)  |
| Anyone have disconnects today?game connection lost etc? | ||
 | Many disconnects today...(4) | August-30-2013 3:27 AM PDT (9 years ago) |
| Hey guys. If you are suffering from regular disconnections today, please post your ISP and if it's not Europe, the server you're having problems with. | ||
| Many disconnects today...(15) | August-30-2013 4:00 AM PDT (9 years ago) |
| OK, as most of the reports are coming from just a handful of countries, we're going to need some additional data from those affected so that we can investigate further. The next time you disconnect, please gather the following information and post below:
Many thanks! | ||
| Many disconnects today...(52) | August-30-2013 7:06 AM PDT (9 years ago) |
| Hey guys, thanks a lot for your reports! A quick update for you: As you can see from the information posted in this thread, the problem lies outside of our infrastructure so unfortunately we have no way to provide an ETA of any sort. We are in contact with our network partners to see if there's anything we can do to help or expedite the investigation but for the time being you guys are going to need to report this to your respective ISPs as they are in a better position to update you on the situation. We will, of course, do our best to provide what updates we can here in this thread. For the time being, we have sufficient data for the investigation at our end but please feel free to post any issue updates you believe may be helpful for us or the rest of the community. Many thanks. | ||
| Many disconnects today...(68) | August-30-2013 8:21 AM PDT (9 years ago) |
it is obvious that this is somehow related to your servers Actually quite the opposite Soulforged, just look at the pathpings in this very thread. =) OFC ITS NEVER Blizzards fault Oh believe me, it often is, just look in this very forum for evidence of that. a restart of the server might fix the problem. We wish, that would be awesome and we could get you guys back in the game quickly. But unfortunately the issue has nothing to do with our servers. =( | ||
| Many disconnects today...(71) | August-30-2013 8:28 AM PDT (9 years ago) |
| As mentioned picagadna, you should contact your Internet service provider and ensure they are aware of the current situation. | ||
| Many disconnects today...(80) | August-30-2013 8:43 AM PDT (9 years ago) |
| Pleas guys, don't spread information unless you actually have access to the facts (like we do). Please contact your ISP for further assistance with this issue. Many thanks. | ||
| Many disconnects today...(90) | August-30-2013 8:58 AM PDT (9 years ago) |
| Any inaccurate posts will be deleted guys as they are very unhelpful for those experiencing the issue and visiting this forum. Please stick to issue reports and updates and we'll be sure to provide any updates we receive in this thread too. | ||
| Many disconnects today...(304) | September-4-2013 5:24 AM PDT (9 years ago) |
| Hey there Fellowship (and everyone else). Sorry for the lack of blue responses but as you have no doubt confirmed by now, this was not a Blizzard issue and unfortunately we were unable to assist. However, our network partners did inform us that they were contacting the problematic 3rd party to let them know they had a potential issue, but obviously we have no contact with them. However, we can assume that the primary cause for the issue has now been resolved by whoever was responsible as we are no longer receiving reports about this. If you are experiencing disconnection issues then please follow the instructions in this sticky thread. You may also find this support article useful for troubleshooting. In the meantime I will close this thread down as the specific issue it relates to has certainly been alleviated by the people responsible, if not resolved completely. | ||
