Avatar of BloodyOrange #2276
BloodyOrange #2276
Account hacked, characters deleted(1)Category: Technical SupportSeptember-1-2013 6:49 AM PDT (9 years ago) Go to Blizzard forum post
Hello, i've been gone for a few weaks and when i returned and logged into the game, i had 3 people in my friendlist i didn't remember adding. When i asked them who they are, none of them replied, that made me very suspicious, so i checked my character list and there was a new character (hardcore witch doctor with about 40 hours played).
I checked my pc for viruses and there wasn't any and i have definitely never written my account details anywhere so i have no idea how he got in.
Anyway, i have changed my password (while still in the game) and restarted Diablo. All the characters were gone, not only the new one, but all of my old ones as well. How could he have done it when i was in the game myself the whole time?
One good thing is that he didnt buy anything in the real money auction house, so no real damage was done, but i would still really like to have my characters back. Can anyone help me (and possibly tell me how could the person have done this)?
Avatar of Prokkar
Prokkar
Account hacked, characters deleted(3)September-1-2013 9:14 AM PDT (9 years ago) Go to Blizzard forum post
Hello,

Please contact Customer Service for assistance with this issue.

Thanks.
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