 | Error 395000 & error 10017(1) | Category: Technical SupportAugust-18-2013 12:31 PM PDT (9 years ago)  |
| Error 395000 & error 10017 getting both while trying to create a game and are unable to join game and some time there comes another error when trying to switch character. Happend after 1 week playing (never quit d3) restarted checked for updates etc. nothing works on EU | ||
 | Error 395000 & error 10017(2) | August-20-2013 4:12 AM PDT (9 years ago) |
| Hello, Are you still getting both these issues today after the maintenance? | ||
| Error 395000 & error 10017(41) | April-2-2014 1:16 AM PDT (9 years ago) |
| Hello again, In order to look into this can I please ask you for some more information? The next time you get this error, please immediately close the game, and navigate to your Diablo III folder. In there you should find a file called D3Debug.txt Please open this and paste it into Pastebin: http://pastebin.com/ Then reply back and link the log to us. We'll be able to hand this to our team who's looking into this issue, and we'll get back to you as soon as we get more info. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
| Error 395000 & error 10017(72) | April-9-2014 3:29 AM PDT (9 years ago) |
| Hello everyone, Can you please test again today now the maintenance is over, and let us know if you still experience this error? Thanks. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
| Error 395000 & error 10017(82) | April-10-2014 1:07 AM PDT (9 years ago) |
| OK thanks for letting us know this is still an issue. So please can I request more D3Debuf.txt files? We need to get these in order to continue looking into this issue for you. Details on how to post these files: The next time you get this error, please immediately close the game, and navigate to your Diablo III folder. In there you should find a file called D3Debug.txt Please open this and paste it into Pastebin: http://pastebin.com/ Then reply back and link the log to us. Please note we require this file immediately after you experience this issue. Restarting the client overwrites the file. Thank you again, and apologies for the disruption this issue is causing. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
| Error 10017(141) | April-15-2014 1:06 AM PDT (9 years ago) |
| Hello again, We continue to look into this error, however in order to do so we need to ask for some more info. In addition to the D3Debug.txt files, can you also answer these two questions. Do you receive this error when logging in, or when you try to create games? If this error occurs when creating games, for what period of time are you unable to create games? Sorry for the repeated info requests, however it really is invluable to us for being able to track down the cause of this issue. As a reminder, here's how to find the D3Debug files, which we also need: The next time you get this error, please immediately close the game, and navigate to your Diablo III folder. In there you should find a file called D3Debug.txt Please open this and paste it into Pastebin: http://pastebin.com/ Then reply back and link the log to us. Please note we require this file immediately after you experience this issue. Restarting the client overwrites the file. Thanks ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
