 | Constantly Disconnecting(1) | Category: Technical SupportFebruary-19-2013 5:29 PM PST (10 years ago)  |
| Good evening. Ever since 1.0.7, my game has been constantly disconnecting. It doesn't even matter if I'm playing or not. Sometimes I start up D3, check the AH, alt-tab out, and then by the time I alt-tab back in, it will tell me I'm disconnected. I can login again instantly most times (sometimes it still stalls at connecting to Battle.net and then I just rage quit the client) and then I'll jump into an actual run and it seems like I can play for about 5 minutes or so and then it'll disconnect again. At one point, it seemed to be a coincidence it would happen every time after a Legendary dropped, but now it just seems like it happens whenever, wherever. Is there any assistance? This is making the game completely unplayable. Thank you. | ||
 | Constantly Disconnecting(6) | February-19-2013 6:38 PM PST (10 years ago) |
| Leviathan / Natas, I see you're both using Verizon. Does it happen to be their FIOS system too? We've been working to help Verizon for the last few weeks with a congestion problem, primarily affecting World of Warcraft users but I've seen several Diablo III users as well with issues. It's not anything I can directly help you with unfortunately as it's something Verizon needs to work out with their peering partners possibly. You can read the ongoing thread here if you like. http://us.battle.net/wow/en/forum/topic/7864916450 The latest update is that our engineers were having a teleconference with Verizon engineers this evening to continue the investigation. We're providing them with trace route information at their request. | ||
