 | ticket open for 3 days nothing works(1) | Category: Technical SupportFebruary-12-2013 12:40 PM PST (10 years ago)  |
| ive had a ticket open for 3 days, 5th GM hasnt helped, ive tried everything theyve told me to do. the launcher update is stuck give me my money back. | ||
 | ticket open for 3 days nothing works(2) | February-12-2013 12:46 PM PST (10 years ago) |
| notahacker , If you'd like help in troubleshooting your issue in here, I'll need a complete description of the problem and what steps have been attempted so far in resolving it. A refund is not available as you've already completed game content far beyond what a trial account would allow. | ||
| ticket open for 3 days nothing works(4) | February-12-2013 7:17 PM PST (10 years ago) |
| notahacker, It seems the game works fine then. Your current problem is one with Windows' permissions for your user account. There's not much I can suggest in that case besides uninstalling the game completely including any registry entries associated with it and them reinstalling while on the original admin account again. | ||
| ticket open for 3 days nothing works(6) | February-12-2013 7:28 PM PST (10 years ago) |
| notahacker, Then it comes back to being something messed up with the Windows user account you're trying to use. That's not something we're able to assist with really. If one user account works fine but another doesn't, it's not the game at fault here. It could be lots of things but they go beyond the scope of what we can assist with in here. If it were my computer and it was doing that, I'd take out the hard drive to preserve my data and programs, swap in a spare, and do a fresh OS installation, apply the Windows updates and driver updates, then try installing the game. If it worked, it would tell me my previous Windows installation had a problem and I'd then start trying to figure out what was what with the original drive back in. Maybe a malware scan would help or a registry cleaner app? | ||
