 | Stuck at Updating Tools Please Help(1) | Category: Technical SupportFebruary-11-2013 8:50 AM PST (10 years ago)  |
| Good day, Since the update last week I have been unable to launch the game. I have deleted the files recommended in the other posts on this topic and now, on first launch, I get the pop up that the agent is updating, this hangs at about 45%, I close the window, go into the task manager, manually shut down the agent process, wait a minute, then relaunch and it hangs on updating launcher at about 75%. I close the window, go into the task manager, manually shut down the agent process, wait a minute, then relaunch and now hung at updating tools 0%. I did leave this run overnight two days ago and it got to 79% before it hung. Any suggestions? | ||
 | Stuck at Updating Tools Please Help(2) | February-11-2013 2:13 PM PST (10 years ago) |
| Forseti, If you use an antivirus or software firewall program, try temporarily disabling them before launching the game. They can interfere with program installation or updates. | ||
| Stuck at Updating Tools Please Help(4) | February-11-2013 2:52 PM PST (10 years ago) |
| Forseti, I'd like to know everything you've tried then so we don't go back and forth with previously tried suggestions. | ||
| Stuck at Updating Tools Please Help(6) | February-13-2013 1:03 PM PST (10 years ago) |
| Forseti, Try updating your version of Adobe Flash. I had another user, with Windows 8, that after exhausting everything else we could think of, updating his Flash app fixed it. He was able to play fine on Windows 7 in this case and not on Windows 8 after dual-booting into it. http://www.downloadinfo.co/review/adobe-flash-player/?kw=adobe%27s+flash&subid=DIAFUS&cust=adobe%27s+flash&type=flash&gclid=CPnGgriXtLUCFQLZQgodbCQABg&utm_campaign=DIAFUS&fwd=1 | ||
| Stuck at Updating Tools Please Help(9) | February-19-2013 1:01 PM PST (10 years ago) |
| Forseti, Try creating a new Windows User account and adding it to the Administrator's Group. Then log off of Windows and back on with the new account and then try the game. https://us.battle.net/support/en/article/creating-a-new-administrator-account-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS | ||
