 | Keep receiving error - rebooting computer.(1) | Category: Technical SupportFebruary-7-2013 5:19 PM PST (10 years ago)  |
| Ever since I started playing Diablo a few days ago, my computer started shutting down every few hours or so and gave me this error once I logged back on. Any idea? Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: FFFFFA8007A574E0 BCP2: FFFFF8800FD1F630 BCP3: FFFFFFFFC000009A BCP4: 0000000000000004 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\020713-19905-01.dmp C:\Users\Jonathan.Jon-PC\AppData\Local\Temp\WER-40825-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt | ||
 | Keep receiving error - rebooting computer.(2) | February-7-2013 5:24 PM PST (10 years ago) |
| Sauerkraut12, It's a Windows error and a pretty common one at that. I suggest using Google and searching on "BCCode: 116" to see a multitude of articles discussing it. Be very careful NOT to download any "fixes" that are offered as they're usually malware. Most solutions seem to be video driver-related so I'd take that approach first in making sure your drivers are up to date. Machines shutting down could also be a symptom of something inside overheating, like the video card or processor. To check that, download and run HWMonitor from: http://www.cpuid.com/downloads/hwmonitor/1.21-setup.exe Now start the game and let it run several minutes. Then exit or alt-tab out and see what the highest temperature is that was reached for both the cpu and gpu (video card). | ||
| Keep receiving error - rebooting computer.(5) | February-7-2013 5:51 PM PST (10 years ago) |
| Sauerkraut12, It looks like your video card is reaching 89C which is a little hot, maybe too hot and it might be causing the issue you're having. I'd unplug the computer, open it up, and using a can of compressed air, clean out the video card's fan and heatsink assembly. That's often all it takes to restore proper cooling to it. | ||
