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PirateKing
Account Hacked(1)Category: Technical SupportFebruary-7-2013 2:52 PM PST (10 years ago) Go to Blizzard forum post
Hey I don't know if this is the right place to create this topic and I'm new to forums, but I just recently got hacked, I finally got back access to my account after a long process and I am very thankful for Blizzards support, but, some bad stuff has happened. I logged into my Diablo 3 game, and guess what I saw, I saw a character (level 50 I think) that I did not create nor do I want this character. Also, I have achievements that I did not earn myself and do not want these either, I also have some friends that I did not friend and do not want these friends either. I know that all of these things happened on my Diablo 3 game, and similar things probably happened on my other blizzard games too. All I really want is to completely reset my games back to zero, if that makes sense. I want to basically make my battle.net account completely new like I had just created an account. I want to do this because I really want my games to go back to the way they were when I left them, and sadly, a hacker has ruined my games for me. I don't really care to much about if I have to lose my friends because of this or not because a lot of them are not even friends I friended myself. All I want is to keep my games so I can play them again without having to worry about achievements or friends or characters or items I did not get myself. If there is any way I can do this request to my account, please let me know, I would really appreciate it. Thanks in advance.
Avatar of Omrakos
Omrakos
Account Hacked(2)February-7-2013 2:57 PM PST (10 years ago) Go to Blizzard forum post
PirateKing,

You should submit a new ticket or reopen the last one you had to remove the authenticator. They'll be able to explain any options you have. A rollback may or may not be possible due to the length of time elapsing before the account was detected as being compromised.
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Omrakos
Account Hacked(4)February-7-2013 7:18 PM PST (10 years ago) Go to Blizzard forum post
PirateKing,

I'd just make a new ticket mentioning you just had a compromised account returned and now you'd like to know if a rollback is available and what that would entail.
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