 | Bought game yesterday but says I'm starter edition?(1) | Category: Technical SupportJuly-29-2013 6:26 AM PDT (9 years ago)  |
| Can someone help me with this?? | ||
 | Bought game yesterday but says I'm starter edition?(5) | July-30-2013 6:11 AM PDT (9 years ago) |
| Hi there, As said above, there may be a delay of up to 72 hours in processing the account upgrade. Please let us know if it takes longer than that. | ||
 | Bought game yesterday but says I'm starter edition?(11) | February-5-2014 6:20 PM PST (9 years ago) |
| Dotsero, Could you have used a different Battle.net account? The one you're posting from has never had any games at all other than the Starter Edition you just installed today. I need more info in order to try finding the account if you can't remember what it was. Do you still have the Authentication key that came in the box when you bought the game? Don't post it here, just let me know if you have it or not. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Bought game yesterday but says I'm starter edition?(13) | February-6-2014 8:02 PM PST (9 years ago) |
| Nicko, You would go to your Battle.net Account Management page and where you see the games section, you should see the option to upgrade your Diablo III Starter Edition. You'll use the 26 digit code for that. Your Battle.net and game accounts are in the US, despite you posting here in the EU forum so use the US site _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Bought game yesterday but says I'm starter edition?(15) | February-7-2014 5:11 PM PST (9 years ago) |
| HinÄa, It looks like you had another Battle.net account that you used for Diablo III. It also appears it may have been compromised and subsequently restricted from playing. You're going to need to submit a support ticket and work with our Billing Department and see if they're able to assist in getting the original game license back or not. This support article will lead you through the process. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Bought game yesterday but says I'm starter edition?(24) | March-17-2014 2:16 PM PDT (9 years ago) |
| Wamzz, It looks like you were using a different Battle.net account when you first installed and played the retail version of Diablo III. You'll need to remember and use the original account name to regain access to the full game. It's a Hotmail address if that helps. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Bought game yesterday but says I'm starter edition?(28) | March-18-2014 12:41 PM PDT (9 years ago) |
| Wamzz, That's the right account. It had a password change performed about three hours ago from someone at the same IP address you're posting from so I'll assume it was you. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Bought game yesterday but says I'm starter edition?(29) | March-18-2014 12:47 PM PDT (9 years ago) |
| Msky32, It appears you also had another Battle.net account at one time that you had added Diablo III to. It also appears that account may have been compromised back in 2012. You're going to need to contact our Billing Department and see if they're able to assist with returning access to the account to you or not. This support article will lead you through the process of submitting a ticket, requesting a call back, or entering into a live web chat session.. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Bought game yesterday but says I'm starter edition?(46) | July-5-2014 10:32 AM PDT (8 years ago) |
| TheSinEmon, The Battle.net account you're currently posting from has a properly attached Diablo III retail version. You can't invalidate a code once it's been used, it simply can't be used again if you try, that's all. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Bought game yesterday but says I'm starter edition?(47) | July-5-2014 10:41 AM PDT (8 years ago) |
| LogicVeck, The Battle.net account you're posting from was just made a few days ago on 2014-06-30 so it could not have had Diablo III attached for 3 months. You must have used a different account when you first registered the game. I believe I found another of your accounts but it also has just a Starter Edition attached, though it was created 12/30/2013 and last accessed 5/18/2014. It's a Hotmail account ending in "321" if that helps you to remember it. If you know you purchased the retail version of the game, I suggest you contact a Support representative and provide them with the authentication key. they'll be able to look up where the key was attached and hopefully be able to confirm you as the owner. This support article will lead you through the process of submitting a ticket, requesting a call back, or entering into a live web chat session.. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
 | Bought game yesterday but says I'm starter edition?(82) | September-15-2014 2:42 AM PDT (8 years ago) |
| @AVAGAR First off if you don't stop posting all in caps and spamming text you can expect your posting privileges to be permanently revoked. Now in relation to your issue you have already received a reply from one of our support team and while I won't discuss the answer you received here in respect of your privacy you have provided conflicting information in your tickets. I suggest you await a reply to your currently open ticket and hopefully they will be able to work with you in resolving the issue. _____________________________________________________ Na na na na na na na na na na na na na na na na Survey! https://www.surveymonkey.com/s/Tiogaradh | ||
| Bought game yesterday but says I'm starter edition?(87) | September-21-2014 6:48 AM PDT (8 years ago) |
| Locking this as this thread is over a year old, and it is an issue we cannot really assist with over the forum. If your account has starter edition privileges and you just upgraded online, then please try changing the password on your account as this will force an update of your account info. Please also be aware that this may also take up to 72 hours to full activate. If you previously had Diablo III on your account and it now says it's a starter edition, please get in touch with our support directly, where we can check what has happened: https://eu.battle.net/support/en/ticket/submit Thank you. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
